Quality Operations Coach📣 Job Ad

About the Quality Operations Coach Role

Panda Retail Company – Savola Group is seeking a Quality Operations Coach to ensure product quality compliance across its retail stores, central bakery, and fresh vendor facilities in Riyadh. This full-time position requires a dedicated professional to implement quality standards and support continuous improvement initiatives.

Key Responsibilities

• Execute Product Quality Coach Programs for retail stores, facilities, and omnichannel operations to meet Panda's quality standards.
• Implement the Product Quality Coach Visiting plan to support the implementation of improvement actions.
• Prepare and communicate non-compliance reports to relevant departments, and follow up until closure.
• Conduct supplier quality audits for private label (food & non-food) and fresh vendors to verify compliance with standards and protect customers from food safety hazards.
• Report and follow up on Non-Conformance Reports (NCRs) raised during supplier audits until closure.
• Investigate customer complaints and NCRs, analyze data, and submit findings to the Quality Operation Regional Manager for corrective actions.
• Complete and submit necessary forms, including complaint and investigation forms, to the Operation Regional Manager.
• Monitor pest control and hygiene service activities at stores and facilities, and communicate related issues.
• Contribute to the development of quality training materials and conduct training sessions for targeted employees to enhance their knowledge and performance.

Qualifications and Experience

• Bachelor’s degree in Quality, Food Science, Microbiology, Veterinary Medicine, Agricultural Engineering, Chemical Engineering, or a related field.
• Certified Lead Auditor is preferred.
• Minimum of 5 years of experience, with at least 3 years in an Audit and Quality position.
• Knowledge of Quality Management and Supplier Audit programs.
• Familiarity with local and international food safety standards (HACCP, ISO, AIB, BRC) and Saudi regulatory authority requirements.
• Experience in food safety and hygiene across manufacturing, retail, or hospitality sectors.

Required Competencies and Skills

• Leadership and developing others.
• Emphasis on excellence, attention to detail, and thoroughness.
• Ability to manage complexity and work effectively under pressure.
• Diplomatic, tactful, and resilient qualities.
• Proficiency in process mapping and improvement.
• Skills in root cause analysis, problem-solving, team building, planning, and decision-making.
• Strong communication and negotiation skills.
• Ability to anticipate and overcome obstacles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Visio.

Work Environment Details

This is a full-time position based in Riyadh. The role involves regular visits to retail stores and facilities within the region.