Receptionist📣 Job Ad

About Hilton and the Role

Hilton is seeking a Receptionist to join its team in Riyadh, Saudi Arabia. This full-time position is suitable for candidates with 0-1 years of experience, providing an opportunity to contribute to guest satisfaction and front office operations within a renowned hospitality brand.

Core Values

At Hilton, our operations are guided by core values that define success and shape our team culture. These principles include a commitment to spreading the light and warmth of Hospitality, acting with Integrity, inspiring others through Leadership, a belief that Teamwork drives the best outcomes, a sense of Ownership and accountability, and a focus on the Now to ensure timely and impactful actions.

Key Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check-in/check-out procedures.
• Complete audit procedures as required for front office operations.
• Keep the Front Office Manager and Reception Supervisors fully informed of relevant feedback from guests or other departments.
• Demonstrate a high level of customer service at all times.
• Maximize room occupancy and utilize up-selling techniques to promote hotel services and facilities.
• Assist other departments as necessary to ensure smooth hotel operations.

Operational Duties and Compliance

• Attend appropriate training courses when required and assist with the Night Team's training and development efforts.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product information necessary for daily duties.
• Use correct procedures for accepting foreign currencies, credit cards, and cash in accordance with hotel credit policy.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
• Follow company brand standards consistently.

Candidate Profile

The ideal candidate will possess 0-1 years of relevant experience, demonstrating a foundational understanding of hospitality operations and customer service principles. A commitment to continuous learning and adherence to operational guidelines is essential.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic hotel environment. The role requires adherence to established operational guidelines and a consistent commitment to guest satisfaction and service excellence.