Sales Consultant

About Al Tayer Group

Al Tayer Group has partnered with international luxury brands for over 40 years, developing retail experiences across boutiques, department stores, and online platforms. The group operates stores and outlets across the GCC, maintaining an omnichannel presence that integrates style, innovation, and heritage. The team is focused on customer service and values creativity and individual growth.

The Role of Sales Consultant

The Sales Consultant role is a full-time position based in Riyadh, requiring 3-4 years of experience. This position focuses on delivering customer service by identifying customer needs, providing product advice, and demonstrating suitable products. The consultant is also responsible for building customer relationships, maintaining store standards, achieving sales targets, and fostering customer loyalty.

Key Responsibilities

• Welcome and greet customers in a professional manner, ensuring excellent customer service.
• Identify customer needs through questioning, recommend and demonstrate appropriate products, suggest complementary items, and finalize sales.
• Process cash and other authorized payments, issue receipts, and provide professional cash point service.
• Handle customer complaints professionally and efficiently, adhering to company after-sales policies, and escalate issues to management when necessary.
• Maintain current product knowledge, stay informed on fashion trends, and be aware of in-store promotions.
• Adhere to personal grooming standards as directed by the Store Manager.
• Ensure display areas, fitting rooms, and stock areas are clean and organized.
• Monitor daily stock levels and inform the store manager of depleting stock to facilitate replenishment and maintain optimal inventory.
• Comply with all company policies and procedures, including those related to refunds, exchanges, security, and health and safety.
• Recruit customers for the database, accurately entering their details into the POS system.
• Minimize stock loss through vigilance on the sales floor and in fitting room areas.

Experience and Qualifications

• 3-4 years of experience in a sales or customer service role.
• Demonstrated ability to achieve sales targets and cultivate customer loyalty.
• Proficiency in identifying customer needs and recommending suitable products.

Work Environment

This is a full-time position within a diverse, customer-focused team that values creativity and individuality. The role operates within Al Tayer Group's retail environments, which include boutiques, department stores, and online platforms across the GCC, with this specific role based in Riyadh.

Application Process

The salary for this position will be discussed during the interview process. Interested candidates are encouraged to apply to join Al Tayer Group in redefining luxury retail in the region.