Sales Coordinator

About Mirnah Technology Systems

Mirnah Technology Systems is a Saudi Arabian software company specializing in Sales Force Automation, eCommerce, Forecasting, Asset Management, and Inventory Software. The company provides solutions that integrate accounting processes with route planning, designed to streamline operations for industries such as distribution, delivery, field sales, and government. Mirnah's software facilitates real-time tracking, automation, and secure financial transactions.

The Role of Sales Coordinator

Mirnah Technology Systems is seeking a Sales Coordinator to join its team in Riyadh, Saudi Arabia. This full-time, office-based role serves as the administrative and coordination hub for the sales team, supporting account managers and pre-sales engineers. The Sales Coordinator is responsible for managing sales documentation, maintaining CRM data, coordinating across internal teams, and supporting customer communication. This position requires 0-1 years of experience.

Key Responsibilities

• Sales Administration: Prepare quotations, proposals, commercial offers, and cover letters using approved templates. Compile tender and RFP submissions, gathering required documents and tracking deadlines. Complete supplier registration and vendor onboarding forms. Maintain an organized library of sales documents, contracts, and product brochures.
• Order Processing and Follow-up: Receive and record customer purchase orders, verifying them against approved quotations. Coordinate with delivery, project management, and finance teams to track orders through delivery, installation, and invoicing. Request and confirm invoices reach customers with correct supporting documents. Track outstanding payments and send reminders in coordination with finance.
• CRM and Reporting: Ensure CRM records for customers, contacts, opportunities, and orders are accurate and current. Prepare weekly and monthly sales activity, pipeline, forecast, order, and collections reports. Track sales performance against targets and highlight gaps.
• Team and Customer Support: Schedule customer meetings, demonstrations, and site visits. Coordinate sales team calendars and travel arrangements. Act as a point of contact for customer inquiries by phone and email in both Arabic and English. Prepare meeting materials, take minutes of internal sales meetings, and track agreed actions. Support exhibitions, customer events, and marketing campaigns.
• Confidentiality and Compliance: Handle customer information, pricing, and contract documents confidentially. Ensure sales documents use approved pricing, terms, and templates, and that required approvals are recorded.

Required Skills and Attributes

• Organization: Ability to manage multiple tasks and ensure all details are handled.
• Accuracy: Meticulous attention to detail in all documentation and data.
• Responsiveness: Prompt communication with customers and colleagues.
• Clear Communication: Professional written and verbal communication skills in Arabic and English.
• Initiative: Proactive in anticipating team needs and preparing necessary materials.
• Discretion: Handles confidential information with integrity.
• Teamwork: Collaborates effectively across sales, pre-sales, delivery, and finance teams.

Performance Measurement

Success in this role is measured by the accuracy, speed, and reliability of support provided to the sales team and customers. Key metrics include the timely and accurate preparation of sales documents, completeness of CRM data, thorough tracking of purchase orders, effective collections support, timely sales reporting, prompt handling of customer inquiries, and organized scheduling of meetings and events. Specific objectives will be set and reviewed by the Sales Head.

Work Environment and Relationships

This is an office-based position at Mirnah’s Riyadh office in Saudi Arabia, operating during standard business hours. Occasional extended hours may be required around tender deadlines, month-end reporting, and events. The role involves working closely with the Sales Head, Sales Account Managers, and Software Pre-Sales Engineers. It also requires collaboration with finance on invoicing and collections, and with delivery and project management teams on order fulfillment. Externally, the Sales Coordinator will interact with customers’ procurement, accounts, and operations staff.