Senior Healthcare Consulting Leaders - Riyad, KSA📣 Job Ad

Customer Service & Operations Coordinator
Key Responsibilities

- Manage customer inquiries through WhatsApp, phone calls, and social media platforms.
- Provide professional and timely responses to customer questions and requests.
- Follow up with customers regarding orders, deliveries, appointments, and special requests.
- Coordinate with suppliers and service providers to ensure smooth operations.
- Support the planning and coordination of workshops, events, and collaborations.
- Maintain accurate records of customer interactions, orders, and follow-ups.
- Assist in resolving customer concerns and ensuring a positive customer experience.
- Coordinate internal and external communications to support daily operations.
- Build and maintain strong relationships with customers, suppliers, and partners.

Requirements

- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Friendly, professional, and detail-oriented personality.
- Ability to manage WhatsApp Business and customer communications efficiently.
- Good problem-solving and follow-up skills.
- A creative mindset and strong attention to presentation and aesthetics are preferred.

About the Digital Placemaking Specialist Role

JLL is seeking a Digital Placemaking Specialist to join its team in Riyadh. This role is central to designing and translating the visitor experience for a large-scale urban park into cohesive digital services. The specialist will bridge storytelling, service design, and technology to ensure digital capabilities enhance the visitor journey while contributing to accessibility, cultural sensitivity, revenue generation, and long-term societal value.

Key Responsibilities

• Lead the end-to-end digital experience and service design across the entire visitor journey, from arrival and parking to wayfinding, engagement, retail, events, and cultural storytelling.
• Translate ethnographic research, user insights, and stakeholder inputs into scalable digital touchpoints and service concepts.
• Develop narrative-driven digital placemaking strategies that integrate storytelling, gamification, interactive media, augmented reality, and environmental education.
• Define digital use cases and service concepts that balance optimal visitor experience with operational feasibility and commercial opportunities.
• Collaborate with smart city, IT, OT, and delivery teams to ensure creative concepts are technically feasible and align with existing platform capabilities.
• Support the integration of digital placemaking concepts into broader smart park, smart city, and command-and-control environments.
• Produce visual artifacts such as storyboards, service blueprints, journey maps, and wireframes to communicate design intent.
• Facilitate workshops and co-creation sessions with design authorities, technology partners, and delivery teams.
• Ensure digital services are designed to enhance accessibility, inclusivity, and cultural sensitivity for diverse visitor groups.
• Support the definition of monetisation opportunities, including ticketing, parking, retail, and premium digital experiences.
• Contribute to internal coordination across urban design, landscape architecture, technology, and operations.
• Provide design input for client presentations, reports, and concept materials.

Qualifications and Experience

• Minimum of 5-7 years of experience in digital placemaking, service design, experience design, or related roles within urban, cultural, or destination-based projects.
• Proven experience in leading digital journey mapping and service design for public spaces, parks, or visitor-focused environments.
• Strong storytelling and narrative development skills, with the ability to translate cultural, environmental, and social themes into engaging digital experiences.
• Demonstrable understanding of smart park and urban technologies, including IoT sensors, digital signage, wayfinding systems, mobility platforms, ticketing and parking monetisation solutions, super apps, and command-and-control environments.
• Experience with interactive media, AR/immersive concepts, and gamification at a conceptual design level.
• Ability to translate creative intent into structured service models and clear technical requirements.
• Strong visual communication skills, with practical experience producing storyboards, wireframes, service blueprints, and concept visuals.
• Excellent facilitation and stakeholder engagement skills, including experience in running workshops and co-creation sessions.
• Strong written and verbal communication skills, capable of articulating design concepts to both creative and technical audiences.
• Collaborative mindset with experience working effectively across multidisciplinary teams.

Required Skills

• Digital Placemaking
• Service Design
• Experience Design
• Digital Journey Mapping
• Storytelling and Narrative Development
• Smart Park and Urban Technologies (IoT Sensors, Digital Signage, Wayfinding Systems, Mobility Platforms, Ticketing Monetisation, Parking Monetisation, Super Apps, Command and Control Environments)
• Interactive Media, AR/Immersive Concepts, and Gamification (Conceptual Design)
• Service Models and Technical Requirements Definition
• Visual Communication (Storyboards, Wireframes, Service Blueprints, Concept Visuals)
• Facilitation and Stakeholder Engagement (Workshops, Co-creation Sessions)
• Written and Verbal Communication
• Collaboration and Working within Multidisciplinary Teams

Work Location and Experience

This is a full-time position based in Riyadh, within the Riyadh Region. The role requires 5-10 years of relevant experience.

About the Role

Vision Industries is seeking a Portfolio Controls Manager to oversee the monitoring, control, and reporting of a strategic project portfolio. This role is essential for maintaining robust portfolio controls, ensuring financial discipline, and providing data-driven insights throughout all project phases, from development to operation. The position focuses on consolidating complex project data, tracking CAPEX/OPEX performance, and delivering actionable intelligence to support executive decision-making and portfolio optimization.

Key Responsibilities

• Maintain consolidated portfolio dashboards covering project status, schedules, CAPEX/OPEX, and key performance indicators (KPIs).
• Monitor project performance across development, construction, and operation phases.
• Track costs, schedules, and performance against approved baselines, identifying deviations and early warning signals.
• Perform comprehensive variance analysis on budgets, timelines, and financial performance.
• Support the monitoring of key financial metrics such as Internal Rate of Return (IRR) and cost efficiency.
• Consolidate and manage portfolio data from multiple stakeholders and diverse systems.
• Develop analytical dashboards and reporting tools using platforms like Power BI, Excel, and Primavera P6.
• Maintain a live portfolio control dashboard encompassing schedule, cost, risk, and overall performance.
• Track and manage portfolio-level risks, including potential delays, cost overruns, and external influencing factors.
• Support the preparation of executive reports, portfolio reviews, and materials for investment committee meetings.
• Ensure compliance with governance frameworks, reporting standards, and internal controls.
• Contribute to the continuous improvement of portfolio management processes and reporting frameworks.

Qualifications and Requirements

• A minimum of 12 years of progressive experience in project controls, planning, cost control, or risk management.
• Proven experience working on mega/giga projects within sectors such as energy, solar manufacturing, wind manufacturing, or relevant infrastructure and industrial fields.
• Strong expertise in CAPEX/OPEX tracking, cost control methodologies, and schedule management techniques.
• Hands-on proficiency with project management software including Primavera P6, Microsoft Project, and advanced capabilities in Excel and Power BI.
• A solid understanding of project financials, including IRR, Levelized Cost of Energy (LCOE), forecasting, and variance analysis.
• Demonstrated experience in preparing executive-level reports and dashboards, with exposure to C-level or Board audiences.
• The ability to consolidate complex data from multiple projects and diverse stakeholder groups.
• Strong analytical, reporting, and data visualization skills.
• Excellent communication and stakeholder coordination skills.
• A Bachelor's or Master's degree in Engineering, specifically in Civil, Mechanical, Industrial, or a related engineering discipline.

Required Skills

• Project Controls
• Planning
• Cost Control
• Risk Management
• CAPEX/OPEX Tracking
• Schedule Management
• Primavera P6
• Microsoft Project
• Advanced Excel
• Power BI
• Project Financials (IRR, LCOE, Forecasting, Variance Analysis)
• Executive Reporting
• Data Consolidation
• Analytical Skills
• Reporting Skills
• Data Visualization
• Communication Skills
• Stakeholder Coordination

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.