Senior Operations Specialist📣 Job Ad

About the Role

Alstom, a global leader in smart and sustainable mobility, is seeking a full-time Tactical Sales & Business Development Manager 1 to join its team in Riyadh, Saudi Arabia. This role is integral to driving sales growth and identifying new business opportunities within the transport sector. The position involves collaborating with colleagues to leverage strategic sales and business development expertise in a fast-paced environment. The primary focus will be on understanding customer needs and aligning Alstom's comprehensive portfolio of rail transport solutions with market demands.

Role Objectives and Responsibilities

The Tactical Sales & Business Development Manager will be responsible for identifying and generating leads by analyzing the installed base, assessing customer fleet conditions, and matching Alstom's offerings to specific customer requirements. This role also involves replicating successful approaches by leveraging Return of Experience (RoE) and best practices from other Alstom units. Key responsibilities include:

• Driving business development by promoting and selling Alstom's short-cycle services portfolio to end customers.
• Meeting or exceeding sales targets while maintaining healthy gross margins.
• Gathering comprehensive customer insights, including hassle maps, stakeholder analysis, and competition analysis.
• Analyzing the installed base and aligning it with Alstom's service solutions.
• Engaging effectively with all levels of the customer organization.
• Leading and developing capture plans with support from the tender team.
• Ensuring smooth contract transitions to Project Managers upon successful award.
• Contributing to improving the accuracy of installed base data.
• Providing continuous feedback to the Services Product Line to enable portfolio adjustments and enhancements.

Qualifications and Experience

Mandatory qualifications for this role include a graduate degree in Engineering or Business. A master's degree in Engineering or Business Administration is desirable. Proven experience in sales and business development is required. The ideal candidate will possess a strong understanding of market trends and competitive landscapes.

• Graduate degree in Engineering or Business (mandatory).
• Master's degree in Engineering or Business Administration (desirable).
• Proven experience in sales and business development.
• Strong understanding of market trends and competitive landscapes.
• Experience in sales of digital solutions and understanding of co-creation sales approaches is a plus.
• Knowledge of CRM software is an advantage.
• A rolling stock technical background, including maintenance and operation knowledge, is beneficial.
• Demonstrated ability to work independently and as part of a team.

Required Skills and Competencies

Candidates should possess a range of skills to succeed in this role, including strong communication, negotiation, and interpersonal abilities. Proficiency in Microsoft Office Suite is essential. Additional skills that are advantageous include:

• Sales and Business Development
• Strategic Planning and Proactive Execution
• Customer Needs Analysis, Market Analysis, and Competition Analysis
• Installed Base Analysis and Service Solutions Alignment
• Sales Target Achievement and Gross Margin Maintenance
• Customer Insights Gathering and Stakeholder Analysis
• Capture Plan Development and Contract Transition Management
• Data Accuracy Improvement and Portfolio Feedback
• Communication, Negotiation, and Interpersonal Skills
• Microsoft Office Suite Proficiency
• Digital Solutions Sales and Co-creation Sales Approaches
• CRM Software Knowledge
• Rolling Stock Technical Knowledge, including Maintenance and Operation
• Teamwork, Adaptability, Resilience, and a Customer-Focused Mindset

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to Alstom's mission of advancing greener and smarter mobility solutions globally, connecting cities and reducing carbon emissions.

About the Role

Qiddiya Investment Company is seeking a Delivery Project Director with specialized expertise in landscaping and public realm to lead the planning, coordination, and successful execution of these significant projects within its development portfolio. This leadership position requires extensive experience in the design and delivery of high-quality public spaces, ensuring alignment with Qiddiya's vision for innovation, sustainability, and community engagement. The successful candidate will manage the full lifecycle of landscaping and public realm initiatives, ensuring adherence to stringent quality, schedule, and budget requirements.

Key Responsibilities

• Oversee the comprehensive management of landscaping and public realm projects, including design, procurement, and delivery for Package 11 and other relevant packages within the resort core, strictly adhering to job description requirements.
• Lead and manage the scope of design and delivery to meet approved schedules and Integrated Management System (IMS) dates.
• Drive design and delivery processes to achieve required quality management outcomes.
• Manage project packages through established business governance processes, including stage gates and commercial approvals.
• Ensure commercial management of scope within the approved budget by diligently tracking progress, implementing early warning systems, and managing commercial, procurement, and governance processes.
• Prepare and present comprehensive monthly reports on scope work in an agreed-upon format.
• Coordinate and lead regular weekly meetings with the project team, consultants, and contractors to track progress, actions, and issues, ensuring all discussions are documented and shared with relevant stakeholders.
• Manage the critical interface between various projects, including infrastructure and other sub-districts, to ensure seamless design integration and program delivery.
• Proactively identify, troubleshoot, and resolve project issues and problems, escalating to management when necessary.
• Ensure quality assurance in line with the management plan, including reporting on trends.
• Ensure safety assurance in accordance with the Qiddiya safety management plan, including reporting on trends.

Qualifications and Requirements

• A Bachelor's or Master's degree in Engineering, Project Management, Construction Management, or a closely related field is preferred.
• A minimum of 15 to 20 years of progressive experience as a Project Manager, with a proven track record of leading complex projects from initiation through to successful closure.
• Demonstrated diverse experience working within mega/large-scale complex design and construction programs across both private and/or government sectors.
• Expert-level understanding of commercial aspects and contracts.
• Previous experience working in the Kingdom of Saudi Arabia (KSA) or the wider Middle East region is preferred.
• Exceptional written and verbal English communication skills, with the ability to articulate ideas, strategies, and project performance to diverse audiences and influence stakeholders at senior levels.
• In-depth knowledge of enterprise-level management software such as Prism, SAP, or similar systems.
• Strong leadership capabilities to inspire teams and consistently deliver exceptional results.
• A strategic thinker with excellent leadership skills, capable of guiding the function's direction and making informed decisions regarding practices.
• A demonstrated track record of making strategic, high-impact decisions that drive change and contribute significantly to project success.
• Proven ability to leverage relationships effectively to maximize project outcomes.
• Significant experience in the development, implementation, and management of business systems, including policies and procedures.

Required Skills

• Project Management
• Design Management
• Procurement
• Project Delivery
• Quality Management
• Commercial Management
• Budget Tracking and Monitoring
• Reporting
• Meeting Coordination
• Interface Management
• Issue Management and Resolution
• Quality Assurance
• Safety Assurance
• Leadership
• Strategic Thinking
• Relationship Management
• Business Systems Development and Implementation
• Proficiency in enterprise management software (*, Prism, SAP)

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia, with Qiddiya Investment Company. The role requires a minimum of 10 years of experience. A comprehensive benefits package is offered.