Senior Specialist Destination Experience📣 Job Ad

About the Role

Qiddiya Investment Company is seeking a Senior Specialist - Destination Experience to join their team in Riyadh Province. This full-time position focuses on enhancing the overall visitor experience across the Qiddiya destination, ensuring memorable and seamless interactions that align with the company's vision.

Role Purpose

The Senior Specialist - Destination Experience will lead initiatives aimed at optimizing guest interactions and elevating the visitor journey. This role requires a strategic approach to guest satisfaction and engagement, contributing to Qiddiya's position as a premier entertainment and lifestyle destination.

Key Responsibilities

• Design and implement destination experience strategies to improve guest satisfaction and engagement.
• Collaborate with operations, marketing, and customer service teams to ensure cohesive experience delivery.
• Analyze visitor feedback, data, and behavioral trends to identify enhancement opportunities.
• Lead the development of customer journey maps and experience innovation projects.
• Monitor the effectiveness of experience initiatives and recommend improvements.
• Coordinate with external partners and vendors to maintain service standards.
• Stay informed on industry trends and best practices in destination experience management.
• Develop training materials to foster a customer-centric culture.

Qualifications and Experience

• Bachelor’s degree in Hospitality, Business, Marketing, or a related field.
• A minimum of 5 years of experience in customer experience, destination management, or related roles.
• Proven track record in developing and implementing successful customer experience strategies.

Required Skills and Attributes

• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively in a fast-paced, multidisciplinary environment.
• Passion for delivering exceptional guest experiences and innovation.
• Proficiency in customer experience management tools and software is considered a plus.

Work Location and Type

This is a full-time position based in Riyadh, Riyadh Province. The role requires collaboration across various internal teams and external partners.