Senior Specialist - Destination Experience📣 Job Ad

About the Role

Qiddiya Investment Company is seeking a Senior Specialist - Destination Experience to enhance and elevate the overall visitor experience across the Qiddiya destination. This role focuses on optimizing guest interactions to ensure memorable and seamless experiences that align with Qiddiya's vision as a premier entertainment and lifestyle destination. The position is based in Riyadh, Saudi Arabia, and is a full-time role.

Key Responsibilities

• Design and implement comprehensive destination experience strategies to improve guest satisfaction and engagement.
• Collaborate with various stakeholders, including operations, marketing, and customer service teams, to ensure cohesive experience delivery.
• Analyze visitor feedback, data, and behavioral trends to identify opportunities for enhancing the guest journey.
• Lead the development of customer journey maps, touchpoint enhancements, and experience innovation projects.
• Monitor and assess the effectiveness of experience initiatives and recommend improvements based on insights.
• Coordinate with external partners and vendors to maintain high-quality service standards.
• Stay abreast of industry trends and best practices in destination experience management to drive continuous improvement.
• Develop training materials and programs to embed a customer-centric culture across teams.

Qualifications and Requirements

• Bachelor's degree in Hospitality, Business, Marketing, or a related field.
• A minimum of 5 years of experience in customer experience, destination management, or related roles.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and stakeholder management skills.
• Proven track record in developing and implementing successful customer experience strategies.
• Ability to work collaboratively in a fast-paced, multidisciplinary environment.
• Passion for delivering exceptional guest experiences and innovation.

Required Skills

• Customer Experience Management
• Destination Management
• Analytical Skills
• Communication Skills
• Stakeholder Management
• Customer Experience Strategy Development
• Collaboration
• Innovation
• Proficiency in customer experience management tools and software is considered a plus.

Work Environment and Experience

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. Qiddiya Investment Company offers a comprehensive benefits package.