Senior Supervisor – Fulfilment Centre📣 Job Ad

About the Role

Landmark Group is seeking a Senior Supervisor to join its Fulfilment Centre operations in Riyadh, Saudi Arabia. This full-time position is integral to ensuring the efficient and effective management of warehouse operations, with a focus on performance monitoring, problem-solving, and team supervision. The role requires a solid understanding of warehouse dynamics and a proven capacity to drive operational excellence.

Key Responsibilities

• Monitor daily Service Level Agreement (SLA) performance and report findings to management.
• Track individual staff productivity and conduct regular performance discussions to support improvement.
• Manage the end-to-end problem-solving process, providing direction to staff and escalating issues as needed.
• Ensure the availability of necessary consumables on the floor and communicate procurement needs proactively.
• Generate and distribute all required operational reports accurately and on schedule.
• Oversee attendance management within the TAMS system, ensuring accuracy and reconciliation.
• Verify adherence to Standard Operating Procedures (SOPs) and coach associates on any non-conformance.
• Ensure all associates adhere to established safety standards to maintain a secure working environment.

Required Qualifications

• A minimum of 4 years of experience in warehouse operations.
• Proven experience in SLA and productivity analytics.
• Demonstrated ability in vendor and procurement coordination.
• Strong skills in report generation and data management.
• Experience in floor-level people supervision.

Essential Skills

• SLA performance monitoring and analysis.
• Productivity analysis and improvement strategies.
• Effective problem-solving and issue resolution.
• Procurement coordination and vendor management.
• Operational reporting and data management.
• Attendance management and system reconciliation.
• SOP adherence and enforcement.
• Safety standards adherence and promotion.
• Warehouse operations management.
• Floor-level people supervision and team leadership.

Role Details

This is a full-time position based in Riyadh, Saudi Arabia. The company is seeking candidates with 5-10 years of relevant experience for this role.