Service Management Specialist📣 Job Ad

Join Our Team as a Senior Specialist - IT Service Management!
The Qiddiya Investment Company is seeking a dynamic and capable Senior Specialist in IT Service Management (ITSM) to enhance our IT operations and service delivery.

Key Responsibilities:

• Govern and enhance core ITSM processes including Incident, Change, Problem, Request, Knowledge, and Service Catalog.
• Administer and optimize ITSM platforms such as ServiceNow, BMC Remedy, and ManageEngine.
• Monitor service KPIs and SLAs, ensuring adherence to internal performance standards.
• Manage service incidents and escalations for timely resolution.
• Coordinate with ITSM vendors to meet SLA and contractual obligations.
• Lead post-incident reviews and continuous service improvement initiatives.
• Document ITSM processes to maintain audit readiness.
• Support budgeting and procurement for ITSM tools and services.
• Provide training and mentoring to service desk teams.
• Identify automation opportunities to enhance efficiency.
• Drive improvements in service delivery and user experience.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• ITIL® 4 Foundation certification required; additional ITIL Managing Professional, Lean IT, COBIT, or ISO/IEC 20000 are a plus.
• 46 years of experience in IT Service Management and hands-on ownership of ITIL processes.
• Proficient with ITSM tools including ServiceNow, Remedy, Ivanti, or ManageEngine.
• Strong knowledge of IT service delivery and SLA reporting.
• Excellent documentation, training, and communication skills.

Join Qiddiya Investment Company, a global leader in entertainment driving the development of the Entertainment, Sports, and Culture sector in Saudi Arabia!

We're Hiring: Makeup Artist

Location: Riyadh, Saudi Arabia

About Reef Holding:
At Reef Holding, we believe in creating beauty experiences that go beyond products. We are committed to offering tailored solutions that inspire confidence and reflect the individuality of every client. We're currently looking for a Beauty Consultant who is passionate about personal beauty care and delivering exceptional customer experiences.

About the Role:
As a Beauty Consultant, you will provide expert beauty consultations, assisting clients in selecting the right products based on their skin type and personal needs, ensuring a unique shopping experience that builds customer satisfaction and brand loyalty.

Key Responsibilities:

• Provide personalized makeup and skincare consultations tailored to each client’s needs and occasions.
• Explain product benefits and usage techniques to help clients achieve the best results.
• Analyze customer preferences and recommend suitable products that enhance their appearance.
• Stay updated on the latest beauty trends, techniques, and innovations.
• Build strong relationships with clients through exceptional service and follow-up.
• Collaborate with the team to achieve sales targets and deliver an outstanding retail experience.

Qualifications:

• Certification in beauty, makeup, or skincare is preferred.
• Previous experience in cosmetics or beauty advisory is a plus.
• Strong knowledge of beauty and skincare products for various skin types.
• Ability to provide tailored advice based on customer needs and events.
• Excellent communication and active listening skills.
• Professional appearance that reflects confidence and expertise.
• Sales and persuasion skills to enhance the customer journey and drive results.
• Fluent in Arabic; good command of English is preferred.

Why Join Reef Holding?
Join a growing beauty brand committed to excellence and innovation in customer experience. At Reef Holding, your passion and expertise will empower clients and shape the future of personalized beauty in Saudi Arabia.

Join Our Team as a General Accountant!
We are looking for an experienced General Accountant to join our firm in the Eastern Region of Saudi Arabia. As a part of the Saaki Argus and Averil Consulting team, you will play a crucial role in maintaining accurate financial records and ensuring compliance with accounting standards.

Key Responsibilities:

• Prepare and maintain accurate financial records, including journal entries, ledgers, and reconciliations.
• Perform monthly, quarterly, and annual closings in a timely manner.
• Ensure compliance with GAAP/IFRS and internal financial policies.
• Prepare financial statements: Profit & Loss, Balance Sheet, and Cash Flow.
• Reconcile bank statements and general ledger accounts.
• Manage accounts payable and receivable processes.
• Assist in budgeting, forecasting, and financial analysis.
• Manage fixed assets register and depreciation schedules.
• Coordinate with external auditors during audit processes.
• Identify and implement improvements in accounting processes.
• Prepare tax returns and ensure compliance with local tax regulations.
• Maintain confidentiality and integrity of financial data.

Qualifications & Skills:

• Bachelor’s degree in Accounting, Finance, or a related field (CPA or CMA preferred).
• Minimum of 6 years of experience in general accounting or a similar role.
• Strong knowledge of accounting principles, standards, and practices.