
Service Management Specialist📣 Job Ad
in Qiddiya Investment Company
about 8 hours ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Riyadh |
Join Our Team as a Senior Specialist - IT Service Management!
The Qiddiya Investment Company is seeking a dynamic and capable Senior Specialist in IT Service Management (ITSM) to enhance our IT operations and service delivery.
Key Responsibilities:
Requirements:
Join Qiddiya Investment Company, a global leader in entertainment driving the development of the Entertainment, Sports, and Culture sector in Saudi Arabia!
The Qiddiya Investment Company is seeking a dynamic and capable Senior Specialist in IT Service Management (ITSM) to enhance our IT operations and service delivery.
Key Responsibilities:
- Govern and enhance core ITSM processes including Incident, Change, Problem, Request, Knowledge, and Service Catalog.
- Administer and optimize ITSM platforms such as ServiceNow, BMC Remedy, and ManageEngine.
- Monitor service KPIs and SLAs, ensuring adherence to internal performance standards.
- Manage service incidents and escalations for timely resolution.
- Coordinate with ITSM vendors to meet SLA and contractual obligations.
- Lead post-incident reviews and continuous service improvement initiatives.
- Document ITSM processes to maintain audit readiness.
- Support budgeting and procurement for ITSM tools and services.
- Provide training and mentoring to service desk teams.
- Identify automation opportunities to enhance efficiency.
- Drive improvements in service delivery and user experience.
Requirements:
- Bachelor’s degree in IT, Computer Science, or a related field.
- ITIL® 4 Foundation certification required; additional ITIL Managing Professional, Lean IT, COBIT, or ISO/IEC 20000 are a plus.
- 46 years of experience in IT Service Management and hands-on ownership of ITIL processes.
- Proficient with ITSM tools including ServiceNow, Remedy, Ivanti, or ManageEngine.
- Strong knowledge of IT service delivery and SLA reporting.
- Excellent documentation, training, and communication skills.
Join Qiddiya Investment Company, a global leader in entertainment driving the development of the Entertainment, Sports, and Culture sector in Saudi Arabia!
Requirements
- No experience required
Similar Jobs
You may also like
- Related Service Management Specialist Opportunities
- Service Management Specialist Jobs in Riyadh
- Barista Jobs in Al-Ahsa
- Seller Jobs in Al-Ahsa
- Warehouse worker Jobs in Al-Ahsa
- General Accountant Jobs in Al-Ahsa
- IT Support Technician Jobs in Al-Ahsa
- Other Job Fields in Riyadh
- Barista Jobs in Riyadh
- Receptionist Jobs in Riyadh
- Secretary Jobs in Riyadh
- Graphic Designer Jobs in Riyadh
- Nail Care Specialist Jobs in Riyadh
- Seller Jobs in Riyadh
- Perfume Seller Jobs in Riyadh
- Sales Specialist Jobs in Riyadh
- Marketing Specialist Jobs in Riyadh
- Purchase Specialist Jobs in Riyadh
- Explore Jobs Across Saudi Arabia
- Human Resources Manager Jobs in Dammam
- Ride Operator Jobs in Al Khobar
- Seller Jobs in Riyadh
- Maintenance Engineer Jobs in Jeddah
- Sweets Maker Jobs in Al-Kharj
- Sales Representative Jobs in Hawtat Sudair
- Inquiry Clerk Jobs in Riyadh
- Barista Jobs in Riyadh
- Data Engineer Jobs in Riyadh
- Public Relations Specialist Jobs in Al Jubail