img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as a Senior Specialist - IT Service Management!
The Qiddiya Investment Company is seeking a dynamic and capable Senior Specialist in IT Service Management (ITSM) to enhance our IT operations and service delivery.

Key Responsibilities:
  • Govern and enhance core ITSM processes including Incident, Change, Problem, Request, Knowledge, and Service Catalog.
  • Administer and optimize ITSM platforms such as ServiceNow, BMC Remedy, and ManageEngine.
  • Monitor service KPIs and SLAs, ensuring adherence to internal performance standards.
  • Manage service incidents and escalations for timely resolution.
  • Coordinate with ITSM vendors to meet SLA and contractual obligations.
  • Lead post-incident reviews and continuous service improvement initiatives.
  • Document ITSM processes to maintain audit readiness.
  • Support budgeting and procurement for ITSM tools and services.
  • Provide training and mentoring to service desk teams.
  • Identify automation opportunities to enhance efficiency.
  • Drive improvements in service delivery and user experience.

Requirements:
  • Bachelor’s degree in IT, Computer Science, or a related field.
  • ITIL® 4 Foundation certification required; additional ITIL Managing Professional, Lean IT, COBIT, or ISO/IEC 20000 are a plus.
  • 46 years of experience in IT Service Management and hands-on ownership of ITIL processes.
  • Proficient with ITSM tools including ServiceNow, Remedy, Ivanti, or ManageEngine.
  • Strong knowledge of IT service delivery and SLA reporting.
  • Excellent documentation, training, and communication skills.

Join Qiddiya Investment Company, a global leader in entertainment driving the development of the Entertainment, Sports, and Culture sector in Saudi Arabia!

Requirements

  • No experience required

Similar Jobs

Service Management Specialist

📣 Job Ad

Qiddiya Investment Company

Full-time
Join Qiddiya Investment Company as a Specialist - IT Services Management! We are looking for a knowledgeable and detail-oriented professional to enhance our IT service delivery capabilities. This critical role ensures that IT services meet business needs, follow best practices, and maintain high levels of customer satisfaction.

Responsibilities:
  • Provide first-level technical support for hardware, software, and network issues.
  • Escalate unresolved technical issues to the appropriate support levels (L2/L3).
  • Monitor and manage IT help desk tickets, ensuring timely resolution.
  • Prioritize incidents based on severity (P1/P2/P3/P4) and impact on operations.
  • Follow up on open tickets and ensure proper documentation of resolutions.
  • Ensure ITSM processes align with KPIs and SLAs to maintain service quality.
  • Identify areas of improvement and propose enhancements to IT service workflows.
  • Act as a point of contact between IT teams and business stakeholders.
  • Facilitate communication across departments to ensure smooth issue resolution.
  • Regularly review ticket queues and follow up on pending requests.
  • Ensure compliance with SLA timelines by tracking issue progress.
  • Generate reports on IT help desk performance, including ticket trends, response times, and resolution rates.
  • Monitor IT service desk operations and ensure adherence to industry best practices.
  • Manage IT assets, including tracking, allocation, and maintenance.
Requirements:
  • Bachelor's degree in Computer Science or a related field.
  • 2 to 3 years of experience in IT services and help desk support.

breifcase0-1 years

locationRiyadh

14 days ago

Seller

📣 Job AdNew

TapTalent ai

Full-time
🌟 We're Hiring: مندوبين مبيعات (مواد غذائية)! 🌟

We are looking for motivated مندوبين مبيعات to join our team in Riyadh, Saudi Arabia. The ideal candidate will have a strong background in sales, particularly in the food sector, with a proven track record of achieving targets and building client relationships.

📍 Location: Riyadh, Saudi Arabia
⏰ Work Mode: Work From Office
💼 Role: مندوبين مبيعات (مواد غذائية)

What You'll Do
  • 🎯 Identify and pursue new sales opportunities in the food sector.
  • 📊 Build and maintain strong relationships with clients to ensure satisfaction.
  • 🤝 Conduct market research to understand customer needs and preferences.
  • 📈 Meet or exceed monthly sales targets through effective strategies.
  • 📝 Prepare and deliver compelling presentations to potential clients.
  • 🔄 Collaborate with marketing teams to enhance product visibility.
  • 📞 Provide excellent after-sales support to retain customers.

What We’re Looking For
  • ✅ Minimum 3 years of experience in sales, preferably in the food industry.
  • ✅ Strong communication and negotiation skills.
  • ✅ Proven ability to meet sales goals and work independently.
  • ✅ Knowledge of the local market trends and customer behavior.
  • ✅ Ability to work collaboratively within a team environment.
  • ✅ Proficiency in Microsoft Office Suite and CRM software.

Ready to make an impact? 🚀 Apply now and let’s grow together!

breifcase0-1 years

locationRiyadh

about 8 hours ago