Site Reliability Engineer📣 Job Ad

About the Site Reliability Engineer Role

NextEra is seeking a Site Reliability Engineer to join their team in Riyadh. This full-time position focuses on maintaining the stability and performance of critical applications and platform services.

Role Overview and Responsibilities

The Site Reliability Engineer (L2 Support) will be responsible for ensuring the reliability, availability, performance, and operational stability of business-critical applications and platform services. This includes managing services hosted across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, and databases. The role requires hands-on experience in incident management, monitoring, troubleshooting, service restoration, and automation support using observability tools such as Grafana, Tempo, Loki, and Prometheus.

• Provide L2 support for incidents, service requests, and operational issues across various platforms.
• Own incident triage, technical investigation, service restoration, and documentation for priority incidents.
• Perform deep-dive troubleshooting using metrics, logs, traces, and other telemetry data.
• Monitor service availability, latency, error rates, and capacity trends.
• Support major incident management by providing technical analysis and impact assessment.
• Coordinate with L1 teams for alert validation and initial diagnostics.
• Escalate complex issues to L3 engineering and other relevant teams with clear technical evidence.
• Execute approved operational tasks including service restarts, log reviews, and configuration checks.
• Identify recurring incidents and contribute to problem management through root cause analysis.
• Create and maintain SOPs, knowledge articles, and operational runbooks.
• Support automation and standardization of repetitive operational tasks.
• Participate in change implementation support, including pre- and post-change monitoring.
• Ensure compliance with incident, problem, change, and operational governance processes.
• Prepare daily, weekly, and monthly operational reports.
• Work in rotational shifts and provide on-call support as required.

Required Technical Skills and Experience

Candidates should possess a strong understanding of SRE principles, including reliability, availability, scalability, and incident response. Hands-on experience in L2 production support, platform support, cloud operations, or Kubernetes operations is essential. Familiarity with GCP and OCI services, Kubernetes concepts, and network services is required. Experience supporting Kafka, Redis, S3-compatible storage, and event bus platforms is also necessary. Proficiency with observability tools like Grafana, Prometheus, Loki, and Tempo is crucial for this role.

• 3–6 years of experience in SRE, platform support, cloud operations, Kubernetes operations, or application production support.
• Working knowledge of GCP and OCI services.
• Hands-on understanding of Kubernetes concepts and troubleshooting.
• Experience supporting Kafka, Redis, and S3-compatible storage.
• Experience with Grafana, Prometheus, Loki, and Tempo for monitoring and troubleshooting.
• Ability to analyze logs, metrics, and traces to isolate technical issues.

Qualifications and Competencies

A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline is required. Experience supporting business-critical production environments with defined SLAs and operational governance processes is expected. Candidates should demonstrate strong analytical thinking and structured troubleshooting skills, with the ability to work effectively under pressure during high-severity incidents. Collaboration skills across various technical teams are important, as is a willingness to continuously learn and improve skills across the supported technology stack.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Experience supporting business-critical production environments.
• Strong analytical thinking and structured troubleshooting approach.
• Ability to work under pressure and prioritize tasks effectively.
• Good collaboration skills across cross-functional teams.
• Willingness to learn and continuously improve skills.

Key Deliverables and Success Measures

Success in this role will be measured by the timely resolution of L2 incidents within agreed SLA and OLA targets across the supported platforms. Contributions to improved service availability, reduced recurring incidents, and faster mean time to restore service are key indicators. High-quality incident documentation, root cause analysis inputs, runbooks, SOPs, and knowledge articles are also critical deliverables.