Soft Services Manager📣 Job Ad

About the Role

Parsons Corporation is seeking a Soft Services Manager to join its team in Riyadh, Saudi Arabia. This full-time role is integral to overseeing daily non-technical operations, vendor contracts, and resident welfare programs within a large workforce accommodation village.

Role Purpose and Context

The Soft Services Manager is responsible for ensuring a hygienic, safe, and high-quality living environment for thousands of residents. Key responsibilities include leading service mobilization, governing integrated facility management contractors, and maintaining strict adherence to international and local worker welfare standards.

Key Responsibilities

• Oversee integrated soft facilities management subcontractors, ensuring strict compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Direct daily operations across all non-technical streams, including mass catering, large-scale housekeeping, laundry services, waste management, pest control, and landscaping.
• Manage the soft services operational budget, review vendor invoicing, and optimize resource allocation to prevent cost overruns.
• Lead operational readiness plans for new modules, blocks, or facilities within the village as assets transition from construction to occupancy.
• Coordinate logistics across multiple vendors to ensure catering, sanitation, and recreation facilities can seamlessly scale up or down based on resident population shifts.
• Conduct rigorous, routine inspections of living quarters, food preparation areas, and common spaces to enforce strict compliance with local municipal laws and international worker welfare frameworks.
• Coordinate with the Health, Safety, and Environment (HSE) team to manage medical clinic interfaces, emergency response drills, and sanitation controls.
• Manage the upkeep and scheduling of facilities, spaces, prayer halls, and sports zones to foster a positive community environment.
• Establish clear feedback loops and grievance mechanisms for residents, resolving complaints regarding cleanliness or amenities promptly.
• Partner with the security team to govern village access, crowd management, and resident safety protocols.
• Perform other duties as assigned by the line manager/supervisor.

Required Experience

Candidates for this position should possess 5-10 years of relevant experience in soft services management, preferably within large-scale accommodation or facility environments.

Work Type and Location

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia.

Company Overview

Parsons Corporation is a global leader in the engineering, construction, technical, and management services industry. The company is committed to delivering high-quality services and seeks dedicated professionals to contribute to its projects.