Software Engineer DEX Automation & Engineering📣 Job Ad

About the Role

Gartner is seeking a Software Engineer - DEX Automation & Engineering to join their team in Riyadh. This full-time position focuses on building and enhancing digital solutions to support colleagues and clients, contributing to Gartner's technological advancements through innovation and an outcome-driven approach.

Role Context and Objectives

This role is designed for individuals with a background in Data & Analytics or Endpoint Engineering. The primary objective is to transition Gartner IT from reactive support to proactive issue prevention. This involves identifying areas of friction, automating repetitive tasks, enabling remediation processes, and supporting communication strategies to improve employee technology adoption and outcomes. The position requires a strong analytical mindset, the ability to interpret complex data, and to translate technical findings into clear, actionable insights.

Key Responsibilities

• Develop and maintain Data Engineering (DEX) data pipelines using tools such as Nexthink, NQL, and Microsoft Intune telemetry.
• Construct dashboards and reporting solutions to transform Digital Workplace data into actionable insights.
• Clean, enrich, normalize, and validate datasets for use in dashboards, data lakes, automation engines, and by Digital Workplace teams.
• Conduct in-depth analysis to identify patterns, anomalies, recurring issues, employee friction points, and opportunities for automation and communication campaigns.
• Create reusable datasets, queries, dashboards, and summaries to support operational and strategic decision-making.
• Develop, maintain, and enhance Python and PowerShell-based automation scripts.
• Support integrations between systems like Nexthink, Intune, automation outputs, and other enterprise platforms.
• Build automations aimed at reducing manual effort, improving endpoint health, and preventing help desk tickets.
• Ensure automations incorporate logging, validation, error handling, measurement, and rollback considerations.
• Translate complex analytical findings into clear narratives, visualizations, actionable recommendations, and prioritized next steps.
• Address key operational questions regarding issue occurrence, scope, impact, root cause, recommended actions, and success metrics.
• Support the design and execution of communication campaigns to influence employee behavior and reduce workplace friction.
• Analyze campaign results and employee response data to assess the achievement of intended outcomes.
• Collaborate with Digital Workplace, Service Operations, and engineering stakeholders to understand business needs and technical constraints.
• Continuously monitor experience metrics to proactively identify emerging issues.
• Utilize AI-driven tools for scripting, diagnostics, hypothesis generation, documentation, and resolution drafting where appropriate.

Required Qualifications and Experience

• 2-5 years of experience in Data Analytics, Data Engineering, Endpoint Engineering, Automation Engineering, or a related technical field.
• Proficient hands-on experience with Python and/or PowerShell scripting.
• Experience in building dashboards, reporting solutions, data pipelines, and analytics workflows.
• Demonstrated ability to analyze complex datasets and translate findings into clear recommendations.
• Exposure to Digital Workplace technologies, endpoint management, DEX telemetry, Intune, or similar enterprise technology data.
• Experience with Nexthink, NQL, Intune telemetry, endpoint management platforms, or similar Digital Experience (DEX) tools is preferred.

Candidate Profile

The ideal candidate is a strong communicator, capable of working independently and collaboratively within a fast-paced environment. Gartner encourages applications from candidates who may not meet every single requirement, as they may possess the right skills for this or other roles.