Software Success Lead📣 Job Ad

About the Role

Motorola Solutions is seeking a Software Success Lead to join our Unified Communications Systems Integration department in Riyadh, Saudi Arabia. This role is responsible for ensuring the successful onboarding, configuration, and adoption of the Kodiak system within end-user organizations. The Software Success Lead acts as a liaison between technical development teams and customers, analyzing current business and operational procedures to map them onto the Kodiak platform. This involves explaining the product, delivering training, gathering user feedback, and overseeing data provisioning for system deployment.

Key Responsibilities

• Conduct operational analysis of current business and operational procedures to map them onto the Kodiak system.
• Manage technical data analysis and entry, including system provisioning using the Corporate Administration Tool (CAT).
• Engage directly with end-user organizations to present the product, deliver training, and educate users on system capabilities.
• Gather user feedback and communicate insights to software development teams for product optimization.
• Provide configuration support, including fleet mapping and dispatcher configurations, as part of an on-site deployment team.
• Handle highly sensitive, localized operational data in strict compliance with data security and language guidelines.
• Maintain accurate, daily documentation of on-site activities and timesheets to satisfy formal project acceptance criteria.
• Translate complex agency workflows into structured data within the Kodiak system.
• Utilize CAT for accurate input, provisioning, and configuration of user profiles, fleets, and dispatch parameters.
• Serve as the primary product expert for customer agencies, designing and executing training sessions to ensure high adoption rates.
• Establish and maintain a feedback loop between field operations and engineering teams, synthesizing user feedback into actionable insights for developers.
• Provide hands-on agency configuration support and ensure high-quality knowledge transfer.
• Track and submit engineer timesheets, which are critical for formal acceptance of knowledge transfer and on-site support.

Qualifications and Requirements

• A bachelor's degree in Computer Science, Information Technology, Business Administration, or a related technical/operational field.
• 2 to 5 years of relevant experience in software implementation, technical customer success, data analysis, or technical training.
• Experience within telecommunications, fleet management systems, or dispatcher tools is a strong advantage.
• Excellent communication skills, a strong analytical mindset, and the ability to train diverse user groups while managing highly sensitive configuration data.
• Due to the classification, high sensitivity, and language requirements of the operational data, this position is strictly restricted to Saudi nationals.

Required Skills

• Fluency in written and verbal Arabic and English is essential.
• Strong data analysis and data entry skills, with proficiency in provisioning tools, specifically CAT.
• Exceptional training, education, and relationship-building abilities.
• Strong analytical and problem-solving skills to map complex business procedures to software workflows.
• Excellent organizational and time management skills for field-based deployments.
• Ability to collaborate effectively across technical and non-technical teams.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Travel requirements are under 25%. Relocation is not provided.