Strategic Account Manager📣 Job Ad

About the Role

Aljeel Medical is seeking a Strategic Account Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for developing, managing, and expanding relationships with key healthcare accounts across the Kingdom. The Strategic Account Manager will act as the primary commercial contact, focused on driving revenue growth, increasing market share, and ensuring customer satisfaction with Aljeel Medical's medical equipment and healthcare technology solutions. This position requires collaboration with various internal departments, including sales, marketing, service, regulatory affairs, tender management, and supply chain, to deliver integrated solutions to strategic partners.

Key Responsibilities

• Develop and implement strategic account plans tailored to key healthcare customers.
• Cultivate and maintain relationships with executive stakeholders, procurement departments, clinicians, biomedical teams, and other decision-makers within assigned accounts.
• Identify customer needs and challenges, aligning Aljeel Medical's solutions to support their clinical and operational objectives.
• Ensure high levels of customer satisfaction and foster long-term partnerships.
• Drive sales growth and profitability within assigned strategic accounts.
• Identify and capitalize on cross-selling and upselling opportunities across the company's product portfolio.
• Monitor market trends, competitive activities, healthcare reforms, and evolving customer landscapes.
• Support the expansion of business opportunities within government and private healthcare sectors.
• Lead account-specific tender strategies, coordinating with the tender management team.
• Assist in the preparation of technical and commercial proposals for tender opportunities.
• Participate in contract negotiations and pricing discussions.
• Monitor contract compliance and pursue renewal opportunities.
• Establish and nurture relationships with Key Opinion Leaders (KOLs), healthcare executives, and procurement authorities.
• Collaborate with clinical specialists and product managers to deliver product presentations and demonstrations.
• Represent Aljeel Medical at healthcare conferences, exhibitions, and industry events.
• Achieve assigned sales targets, revenue goals, and market share objectives.
• Maintain accurate sales forecasts and strategic account plans within CRM systems.
• Monitor account performance using CRM systems and business analytics tools.
• Prepare and present periodic business reviews and executive reports to management.
• Coordinate with service and technical teams to ensure efficient product implementation and customer support.
• Work with marketing teams to develop and execute strategic campaigns and customer engagement initiatives.
• Collaborate with supply chain and operations teams to ensure timely product delivery.
• Ensure all professional activities comply with Saudi healthcare regulations, company policies, and ethical business standards.
• Maintain compliance with SFDA requirements and applicable healthcare industry regulations.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, Biomedical Engineering, Medical Engineering, Healthcare Management, or a related field.
• A Master of Business Administration (MBA) or relevant postgraduate qualification is highly preferred.
• Fluency in both English and Arabic, encompassing written and spoken communication.
• A minimum of 5 to 8 years of progressive experience in medical devices, medical equipment, healthcare technology, or healthcare solutions sales.
• Demonstrated success in managing strategic or key accounts specifically within the Saudi Arabian market.
• A strong understanding of government procurement processes, healthcare tender procedures, and the Saudi healthcare sector.
• Previous experience working with entities such as the Ministry of Health, major healthcare clusters, military hospitals, the National Guard, or large private healthcare groups is highly desirable.

Required Skills

• Expertise in strategic account planning and management.
• Proficiency in consultative selling and a solution-based sales approach.
• Strong capabilities in contract negotiation and commercial acumen.
• Excellent stakeholder management and relationship-building skills.
• Outstanding presentation and communication abilities.
• Solid financial and business analysis capabilities.
• Proficiency with CRM systems and effective sales forecasting techniques.
• Ability to work effectively within a matrix organizational structure.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. The company is Aljeel Medical.