Strategic Vendor Manager📣 Job Ad

About the Role

Help AG is seeking a Strategic Vendor Manager to drive the commercial and strategic value of key technology partnerships within the Kingdom of Saudi Arabia. This full-time position is based in Riyadh and requires 5-10 years of experience. The role focuses on aligning vendor strategies with market expansion, strengthening local engagement, and ensuring measurable revenue growth and margin optimization.

Role Objectives

The Strategic Vendor Manager will be responsible for defining and executing vendor strategies that support KSA market growth and national digital transformation initiatives. This involves managing commercial frameworks, fostering executive-level relationships between vendors and internal stakeholders, and developing joint business plans with clear growth and profitability targets. The role operates at the intersection of commercial performance, portfolio strategy, and executive stakeholder alignment across KSA and Group structures.

Key Responsibilities

• Define and execute vendor strategies aligned with KSA market growth objectives and national digital transformation priorities.
• Own and negotiate vendor contribution, margin optimization, rebate structures, and commercial frameworks for assigned strategic vendors.
• Serve as the primary executive interface between vendors and internal stakeholders across Sales, Product, Delivery, Finance, and Marketing.
• Develop and execute joint business plans with clear growth, profitability, and pipeline targets.
• Lead commercial negotiations including pricing models, incentive programs, MDF allocation, and long-term strategic agreements.
• Conduct structured Quarterly Business Reviews focused on revenue performance, market penetration, competitive positioning, and execution risks.
• Identify service adjacencies and solution gaps, recommending enhancements to managed services and cybersecurity offerings.
• Ensure alignment between vendor roadmaps and internal service development plans, particularly for in-country and sovereign requirements.
• Monitor vendor performance against contractual, operational, and financial KPIs, implementing corrective measures as needed.
• Lead risk assessments covering commercial exposure, supply resilience, regulatory alignment, and business continuity.
• Support enablement initiatives to increase vendor adoption, attach rates, and cross-BU penetration.

Qualifications and Experience

• University Degree in Business Administration, IT, Information Security, or equivalent work experience.
• Minimum of 5 years of working experience in the vendor channel space.
• Strong channel and relationship management experience.
• Fundamental understanding of cybersecurity concepts related to firewalls, intrusion detection and prevention, endpoints, data leakage prevention, proxies, CASB, SASE, virtualised security functions, data security, security operations tools, GRC, and user education/security.
• Team leadership experience.
• Experience dealing with complex situations, particularly managing multiple vendors with overlapping or conflicting expectations within Help AG Group's business.

Required Skills

• Outstanding professional communication, attention to detail, and organizational skills.
• Strong negotiation capabilities.
• Strong problem-solving and issue resolution skills.
• Ability to understand complex business processes and activities.
• Flexible work approach based on job requirements.
• Ability to manage vendor expectations and/or escalations from stakeholders within Help AG.

Work Environment and Benefits

This is a full-time position based in Riyadh, Saudi Arabia. Help AG offers health insurance with a leading global provider, career progression and growth opportunities through challenging projects, employee engagement activities throughout the year, and a tailored training & development program.