Supervisor - Sales Management (Riyadh)📣 Job Ad

About the Role

Chalhoub Group, a company with over seventy years of experience in creating luxury experiences in the Middle East, is seeking a Supervisor - Sales Management to join their team in Riyadh. This position is key to the Group's operations as a hybrid luxury retailer, focusing on managing sales and customer service for specific brands within a local distribution framework. The role involves developing and maintaining professional relationships with key clients, ensuring brand visibility, achieving sales targets, and delivering high-quality customer experiences.

The Chalhoub Group is dedicated to shaping the future of luxury retail through innovation, seamless omnichannel experiences, and a culture that values diversity, equity, and inclusion. Operating across eight countries in the Middle East, the Group is committed to sustainability and offers a dynamic work environment.

Key Responsibilities

• Oversee and manage sales and customer service operations for designated brands within a local distribution setup.
• Build and maintain strong professional relationships with key clients to enhance brand visibility and achieve sales objectives.
• Deliver high-quality customer experiences and manage the collection of receivables for own accounts.
• Implement all relevant retail policies, processes, and standard operating procedures to ensure consistent and controlled work execution.
• Handle and respond to client queries regarding existing products accurately and efficiently.
• Provide customers with appropriate product selections and samples based on their inquiries, and issue quotations accordingly.
• Anticipate client needs and offer suitable solutions.
• Conduct intensive and structured prospecting to identify and develop new client accounts.
• Maintain strong relationships with existing key clients.
• Introduce the company's profile and communicate the available product selection to clients.
• Focus on increasing sales and supervise the sales process, including following up on orders, deliveries, and collections.
• Provide market feedback to the Sales Manager regarding product and brand movement.
• Ensure timely and diplomatic payment of receivables.
• Stay informed about market conditions and trends pertinent to the brands and products.
• Prepare accurate and tailored quotations based on in-depth product knowledge.
• Escalate complex problems to the appropriate personnel to ensure efficient and timely resolution.

Qualifications and Requirements

• Adherence to all relevant Retail policies, processes, and standard operating procedures.
• Ability to implement activities under minimal supervision.
• Capability to escalate complex problems to the relevant person to ensure efficient and timely issue resolution.

Required Skills

• Sales Management
• Customer Service
• Client Relationship Management
• Sales Target Achievement
• Receivables Collection
• Prospecting
• Market Feedback
• Product Knowledge

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The Chalhoub Group is committed to diversity, equity, and inclusion, and encourages all qualified individuals to apply.