
Supervisor - Sales Management (Riyadh)📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Chalhoub Group, a company with over seventy years of experience in creating luxury experiences in the Middle East, is seeking a Supervisor - Sales Management to join their team in Riyadh. This position is key to the Group's operations as a hybrid luxury retailer, focusing on managing sales and customer service for specific brands within a local distribution framework. The role involves developing and maintaining professional relationships with key clients, ensuring brand visibility, achieving sales targets, and delivering high-quality customer experiences.
The Chalhoub Group is dedicated to shaping the future of luxury retail through innovation, seamless omnichannel experiences, and a culture that values diversity, equity, and inclusion. Operating across eight countries in the Middle East, the Group is committed to sustainability and offers a dynamic work environment.
Key Responsibilities
- Oversee and manage sales and customer service operations for designated brands within a local distribution setup.
- Build and maintain strong professional relationships with key clients to enhance brand visibility and achieve sales objectives.
- Deliver high-quality customer experiences and manage the collection of receivables for own accounts.
- Implement all relevant retail policies, processes, and standard operating procedures to ensure consistent and controlled work execution.
- Handle and respond to client queries regarding existing products accurately and efficiently.
- Provide customers with appropriate product selections and samples based on their inquiries, and issue quotations accordingly.
- Anticipate client needs and offer suitable solutions.
- Conduct intensive and structured prospecting to identify and develop new client accounts.
- Maintain strong relationships with existing key clients.
- Introduce the company's profile and communicate the available product selection to clients.
- Focus on increasing sales and supervise the sales process, including following up on orders, deliveries, and collections.
- Provide market feedback to the Sales Manager regarding product and brand movement.
- Ensure timely and diplomatic payment of receivables.
- Stay informed about market conditions and trends pertinent to the brands and products.
- Prepare accurate and tailored quotations based on in-depth product knowledge.
- Escalate complex problems to the appropriate personnel to ensure efficient and timely resolution.
Qualifications and Requirements
- Adherence to all relevant Retail policies, processes, and standard operating procedures.
- Ability to implement activities under minimal supervision.
- Capability to escalate complex problems to the relevant person to ensure efficient and timely issue resolution.
Required Skills
- Sales Management
- Customer Service
- Client Relationship Management
- Sales Target Achievement
- Receivables Collection
- Prospecting
- Market Feedback
- Product Knowledge
Work Environment and Details
This is a full-time position based in Riyadh, Saudi Arabia. The Chalhoub Group is committed to diversity, equity, and inclusion, and encourages all qualified individuals to apply.
Requirements
- Requires 5-10 Years experience
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