Sales Supervisor📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Makkah |
About the Role
Abdul Latif Jameel, a diversified business group with a significant presence in the Middle East, North Africa, and Turkey (MENAT region), is seeking a Sales Supervisor to join its team in Jeddah, Makkah, Saudi Arabia. With a history spanning over 75 years, the company represents leading global brands and operates an extensive infrastructure, including Saudi Arabia's largest vehicle distribution network. This role is integral to supporting sales teams, ensuring operational efficiency, and delivering a high standard of service within the accessories division.
The Sales Supervisor will manage daily activities with a focus on operational oversight and will have general authority over day-to-day functional operations. The primary purpose of this position is to oversee and manage installation functions for a specific portfolio of accessories, implement service strategies, and ensure the accessories team operates in alignment with the company's mission, vision, and values by adhering to standard operating procedures. This role directly influences sales target achievement, customer satisfaction, and the quality of installed accessories.
Key Responsibilities
- Achieve operational targets by defining and preparing business plans to meet operational goals.
- Provide efficient service with a Guest First mindset and by performing essential duties.
- Ensure the maintenance of optimal inventory levels, not exceeding months.
- Be responsible for the timely delivery of vehicles to the Center.
- Assist in achieving quality vehicle installation, associate-hour sales, and increased customer retention through efficient distribution plans for Accessories operations, effective sales marketing campaigns, and high operational productivity.
- Drive the accomplishments of the assigned Accessories team through proper manpower distribution, providing skills training, and conducting periodic performance evaluations to foster peak productivity in a performance-driven learning culture.
- Support the assigned Accessories team in achieving predetermined center operational targets by defining and preparing business plans.
- Assist Installers in resolving technical installation issues and conduct examinations to ensure appropriate installations are performed.
- Ensure high guest satisfaction by promoting a Guest Centric and Fix-It-Right mindset within the assigned Accessory team to achieve high-quality installation activities.
- Supervise assigned Accessories activities to ensure all operations comply with company policies and procedures through effective communication and monitoring.
- Coordinate with Accessories Sales Advisors through proper job assignments and final vehicle inspections to ensure satisfactory repairs are completed as per customer requirements.
- Monitor the utilization of all Accessories facilities, tools, and equipment to ensure all areas in the Accessories installation Center operate in accordance with policies related to safety, welfare, integrity, and the company's branding image.
- Monitor the Job Controller in accurately entering data (operation number), recording repairs carried out, and updating vehicle delivery status through supervision of Computerized Time Control Sheets for productivity analysis.
- Perform supervisory functions for the assigned Accessories team, including training, workload assignment, output appraisal, addressing complaints, and resolving problems through an effective feedback mechanism as per company procedures to motivate team members and increase morale.
- Ensure that monthly stock-taking activities are performed as per laid-down processes and are completed within the specified time.
- Evaluate, guide, and develop associates' skills while developing a succession plan.
- Directly impact the achievement of the company's sales strategy and enhance guest satisfaction.
- Directly impact market share and brand image.
Qualifications and Requirements
- Diploma Degree or Equivalent.
- A minimum of 4 years of experience in sales.
Required Skills
- Time Management
- Active Learning
- Stress Tolerance
- Achievement/Effort
- Communication and Problem Solving
- Problem Sensitivity
- Inductive Reasoning
- Sales Related Skills
Work Environment and Location
This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Fluency in both English and Arabic is beneficial.
Abdul Latif Jameel fosters a culture that supports idea development, employee growth, and success, guided by values of Respect, Innovation, a Pioneering Spirit, and Empowerment.
Requirements
- Requires 2-5 Years experience
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