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Job Title: Restaurant Guest Relations Officer / Brand Ambassador

Department: Front of House

Reports To: Restaurant General Manager

Starting Salary: SAR 4,000 to SAR 5,000 plus shared accommodation, transportation, and duty meal

Location: Laysen Valley, Umm Al Hamam, Riyadh

Brand: Noir Cafe

Working Hours: 4:00PM - 1:00AM; 1 Weekday Off

Job Summary:

The Guest Relations Officer / Brand Ambassador serves as the face of the restaurant, ensuring each guest receives a personalized, memorable, and seamless dining experience. This role combines hospitality excellence with brand representation—welcoming guests warmly, managing reservations and special requests, and promoting the restaurant’s image, values, and signature offerings.

Key Responsibilities:

• Greet and welcome guests with professionalism, warmth, and attention to detail.
• Manage reservations, seating, and guest flow to optimize service and guest satisfaction.
• Handle guest inquiries, feedback, and complaints with tact and efficiency.
• Build rapport with regular patrons and VIP guests to encourage loyalty.
• Support marketing and public relations initiatives, including guest engagement on social media or brand events.
• Ensure the restaurant ambiance, signage, and guest areas reflect brand standards at all times.
• Coordinate with the service team to ensure smooth guest experiences and special arrangements.

Requirements:

• Open to wear the brand uniform: Business formal
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of etiquette, service standards, and brand representation.
• Professional appearance and confident, gracious demeanor.
• Speaks English (beginner)