Technical Account Manager📣 Job Ad

About the Role

Omnissa is seeking a Technical Account Manager (TAM) with expertise in End-User Computing (EUC) to join its team in Riyadh, Saudi Arabia. As an AI-driven digital work platform, Omnissa integrates solutions for Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance. The TAM will act as a trusted advisor to clients, guiding them in maximizing their digital workspace investments and ensuring successful adoption and optimization of Omnissa technologies. This role is integral to delivering exceptional customer experiences and shaping the future of work, guided by Omnissa's core values.

Key Responsibilities

• Serve as the primary technical point of contact for assigned customers using Workspace ONE and Horizon solutions.
• Drive customer success by aligning Omnissa's solutions with their business objectives.
• Provide proactive technical guidance on architecture, deployment strategies, and best practices for Workspace ONE UEM, Horizon VDI/DaaS, and related components.
• Conduct regular account reviews, performance health checks, and strategic roadmap sessions.
• Deliver technical workshops, enablement sessions, and solution demonstrations to clients.
• Collaborate with internal teams, including Support, Engineering, and Product Management, to resolve complex technical issues.
• Act as an advocate for customer needs and feedback to influence product enhancements.

Qualifications and Requirements

• Fluency in both written and spoken Arabic and English is essential.
• A minimum of 3 years of experience in relevant end-user computing technologies, including mobile device management, virtual desktops, identity management, and security.
• A strong understanding of Active Directory and Identity and Access Management systems.
• A proactive approach, adaptability to change, and a passion for End-User Computing technologies.
• Excellent communication and presentation skills, capable of engaging technical and business audiences.
• Strong listening, reasoning, and objection handling skills.
• Ability to work effectively both independently and collaboratively within a team.

Technical Skills and Experience

• End-User Computing (EUC)
• Workspace ONE (UEM, Access, Intelligence)
• Horizon (VDI, DaaS)
• Unified Endpoint Management (UEM)
• Virtual Apps and Desktops
• Digital Employee Experience
• Security & Compliance
• Mobile Device Management
• Virtual Desktops
• Identity Management
• Security
• Active Directory
• Identity and Access Management systems
• Hands-on experience with Omnissa Workspace ONE and Horizon is an advantage.
• Relevant certifications such as Omnissa Certified Administrator for Horizon (OCA-H) and Workspace ONE (OCA-W) are desirable.

Work Environment and Travel

This is a full-time position based in Riyadh, Saudi Arabia. Travel is expected up to 50% of the time within the Middle East. Flexibility to travel to Europe and the USA for industry or internal events is also required.