Technical Account Manager

About Omnissa

Omnissa is an AI-driven digital work platform designed to support flexible, secure, and remote work experiences. The platform integrates solutions such as Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance to create an autonomous workspace. Omnissa aims to enhance employee engagement while optimizing IT operations, security, and cost. The company operates guided by its core values: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value.

The Role of Technical Account Manager

Omnissa is seeking a Technical Account Manager (TAM) with expertise in End-User Computing (EUC) to join its team in Riyadh, Saudi Arabia. This full-time role requires 2-5 years of experience. The TAM will serve as a trusted advisor to customers, assisting them in maximizing their digital workspace investments. The position combines technical proficiency with strategic guidance to ensure the successful adoption and optimization of Omnissa technologies, while delivering customer experiences.

Key Responsibilities

• Act as the primary technical contact for assigned customers utilizing Workspace ONE and Horizon.
• Drive customer success by aligning Omnissa solutions with business objectives.
• Provide proactive guidance on architecture, deployment, and best practices for Workspace ONE UEM, Horizon VDI/DaaS, and related components.
• Conduct regular account reviews, health checks, and roadmap sessions to ensure optimal performance and adoption.
• Deliver technical workshops, enablement sessions, and solution demonstrations.
• Collaborate with internal teams, including Support, Engineering, and Product Management, to resolve complex technical issues.
• Advocate for customer needs and feedback to influence product enhancements.

Required Experience and Location

Candidates should possess 2-5 years of relevant experience. The role is based in Riyadh, Saudi Arabia. Travel is required up to 50% of the time within the Middle East, with additional travel to Europe and the USA for industry or internal events as needed.

Commitment to Diversity

Omnissa is committed to building a diverse workforce that reflects global communities. The company believes that diverse perspectives, experiences, and ideas are essential for driving innovation and achieving business success. Hiring decisions are based on merit and equal opportunity.