Technical Service Delivery Manager📣 Job Ad

About Müller's Solutions

Müller's Solutions is seeking an experienced Technical Service Delivery Manager to join our team in Riyadh. This full-time role is critical for leading and overseeing managed IT services, ensuring operational excellence and high-quality service delivery across key functions.

The Role

The Technical Service Delivery Manager will be responsible for the leadership and governance of managed IT services, specifically encompassing Service Desk, Field Support, and Inventory Management functions. This position requires a focus on driving high-quality service delivery, managing distributed teams, and maintaining strong relationships with all stakeholders, while consistently meeting agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key Responsibilities

• Drive the achievement of SLAs and KPIs, and provide regular service performance reports to senior stakeholders.
• Lead and govern Service Desk, Field Support, and Inventory Management teams.
• Coordinate managed service delivery across multi-vendor and cross-functional teams.
• Manage team scheduling and workforce planning for shift-based operations.
• Develop and execute individual development plans for team members.
• Ensure effective incident, problem, and escalation management through structured governance.
• Identify opportunities to improve service delivery processes and operational efficiency.
• Build and maintain strong relationships with internal and external stakeholders.
• Communicate effectively with technical teams, business users, and senior management.
• Lead operational problem-solving initiatives and drive continuous service improvement.

Required Experience

Candidates for this role should possess 5 to 10 years of experience in a service delivery management capacity, with a demonstrated ability to lead IT service operations and manage diverse teams effectively.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires on-site presence to effectively manage and oversee service operations and team coordination.

Application Process

Qualified candidates are invited to submit their applications for consideration.