Technical Support Specialist📣 Job Ad

Join Alnafitha IT as a Technical Support Specialist (ManageEngine)!
As a leading independent provider of IT services in Saudi Arabia, we are looking for a dedicated professional to join our team in Riyadh. This is an exciting opportunity to play a crucial role in managing and supporting ManageEngine tools, ensuring our clients achieve operational excellence.

About Us:
Founded in 1993, Alnafitha IT has transformed from a startup to a market leader, delivering tailored IT solutions. With a commitment to customer satisfaction, we strive to exceed expectations through innovation and strategic partnerships. Our large portfolio includes over 4,000 completed projects, reflecting our dedication to excellence in the IT domain.

Key Responsibilities:

• Administer and monitor ManageEngine products (*, ServiceDesk Plus, OpManager) to ensure optimal performance.
• Communicate with ManageEngine support for technical assistance and product updates.
• Assist in developing product roadmaps aligned with client needs.
• Create and maintain technical documentation and training materials.
• Manage IT asset inventories and ensure compliance with Change Management processes.

Qualifications:

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 3-5 years of hands-on experience in supporting and configuring ITSM/ITOM tools, specifically ManageEngine.
• ITIL Foundation certification is required; MCSE certification is preferred.

Benefits:
At Alnafitha IT, we believe in equal employment opportunities. We do not discriminate based on any personal attributes and are committed to fostering a diverse and inclusive work environment.

Join Greenberg Traurig, LLP as a Helpdesk Support Specialist!
Greenberg Traurig (GT), a global law firm with a presence in 15 countries, is offering an exciting employment opportunity within our Technology Team at our Riyadh Regional Headquarters. We value competitive compensation and an excellent benefits package along with a collaborative working environment that nurtures innovation.

Role Overview:
The Helpdesk Support Specialist plays a critical role in providing technical support for attorneys and professional staff within a 24/7 phone-based call center. This position is central to ensuring efficiency and delivering exceptional client service in a fast-paced environment.

Available Shifts:

• 7:00 AM – 4:00 PM Riyadh Time
• 8:00 AM – 5:00 PM Riyadh Time

Key Responsibilities:

• Resolve complex technical issues at point of contact.
• Utilize customer service skills to support a demanding client base.
• Assist with departmental activities as needed.
• Be flexible to work overtime as required.

Qualifications:

• 3+ years of technical support experience in a law firm environment or 7+ years in a professional services organization.
• Exceptional customer service skills; must convey technical information in easy-to-understand terms.
• Proficient in Windows-based software, Microsoft Word, Excel, and Outlook.
• Microsoft Office Specialist certification is desirable; A+ and Network+ certifications are also advantageous.
• Fluent in both written and spoken English and Arabic.

Ideal Candidate:
The ideal candidate will exhibit strong problem-solving abilities, adaptability to a fast-paced environment, and excellent communication skills. If you have a dedicated work ethic and a can-do attitude, we invite you to apply to join our dynamic team!