Technical Support Specialist📣 Job Ad

About Reef Group

Reef Group is a dynamic organization operating across various subsidiaries, committed to maintaining robust IT infrastructure and supporting its business operations. We are seeking a dedicated professional to join our team in Riyadh, Saudi Arabia, to contribute to our technological stability and growth.

The Role

We are looking for a Technical Support Specialist to provide essential IT support across Reef Group and its subsidiaries. This full-time position, based in Riyadh, focuses on ensuring the smooth operation of IT systems, efficiently resolving technical issues, and supporting end-users. The specialist will play a key role in maintaining a stable and secure IT environment that enables business continuity and supports digital transformation initiatives.

Key Responsibilities

• Provide first-line technical support to employees and retail branches via ticketing systems, email, phone, or onsite assistance.
• Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents as required.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices.
• Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure.
• Install, update, and support Windows and macOS operating systems, maintaining system security and performance.
• Support wired and wireless network connectivity, VPN access, file sharing, and email services.
• Provide technical support for internal business applications, including Google Workspace, ClickUp, and self-service platforms.
• Assist users with system usage, conduct basic training sessions, and prepare user guides when necessary.
• Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support.
• Monitor and report on IT service requests, incident resolution, and overall support performance.
• Participate in IT disaster recovery and business continuity activities to minimize service interruptions.

Qualifications and Experience

• 0-1 years of experience in an IT support or similar technical role.
• Demonstrated ability to diagnose and resolve common hardware, software, and network issues.
• Familiarity with Windows and macOS operating systems.

Required Skills and Attributes

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills for effective user support.
• Ability to work proactively and manage multiple tasks efficiently.
• Customer-focused approach with a commitment to service excellence.

Application Information

Candidates who meet the above criteria are encouraged to apply. We look forward to reviewing your application.