Technical Support Specialist📣 Job Ad

About the Technical Support Specialist Role

2P Perfect Presentation is seeking a Technical Support Specialist to join their team in Riyadh. This full-time position requires a professional with strong troubleshooting capabilities and excellent communication skills to provide high-quality IT support to end users in a dynamic environment. The role involves addressing a range of technical issues and ensuring efficient resolution.

Key Responsibilities

• Provide technical assistance for hardware, software, and network-related problems.
• Diagnose and troubleshoot technical issues effectively.
• Respond to support requests received through ticketing systems, phone calls, or emails.
• Install, configure, and maintain computer systems and applications.
• Support remote users utilizing remote access tools.
• Document reported issues, their resolutions, and relevant processes within the ticketing system.
• Collaborate with other IT teams to escalate and resolve more complex technical challenges.
• Ensure a high standard of customer satisfaction through effective communication and follow-up.

Required Qualifications and Experience

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 3 years of experience in an IT Help Desk or a similar technical support role.
• Proficiency in troubleshooting methodologies.
• Experience with IT ticketing systems and remote support tools.

Essential Skills and Competencies

• Strong problem-solving and analytical abilities.
• Effective communication skills, with the capacity to explain technical concepts to non-technical individuals.
• A customer-focused approach dedicated to delivering high-quality support.
• Attention to detail and the ability to perform effectively under pressure.

Technical Knowledge

Candidates should possess a strong understanding of computer systems, hardware components, various software applications, and network connectivity principles. Familiarity with ITIL best practices is considered an advantage.

Work Context

This is a full-time position based in Riyadh. The role requires the ability to manage multiple tasks and provide support in a fast-paced IT environment.