Welcome Ambassador📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels Riyadh is seeking a dynamic, guest-focused Welcome Ambassador to create memorable arrival and departure experiences for our esteemed guests. This role plays a pivotal part in setting the tone for a guest's stay, ensuring every interaction is positive and seamless. As a Guest Arrival Expert, you will be empowered to take initiative, manage operational needs, fulfill guest requests, and offer local insights, transforming routine transactions into an integral part of the overall guest experience.
At W Hotels, we are committed to igniting curiosity and expanding worlds, offering a unique space to experience life. We seek authentic, innovative, and forward-thinking individuals who embody our core spirit of openness and willingness to do anything. Joining W Hotels means becoming part of a collection of brands within Marriott International, where you can bring your best self, start your purpose, belong to an amazing global team, and become the best version of yourself.
Key Tasks and Responsibilities
- Provide a wide range of services to guide guests through their arrival and departure experiences, ensuring a memorable impression.
- Take initiative to navigate the space and proactively address operational needs and guest requests.
- Handle operational needs efficiently and accurately.
- Respond to guest requests promptly and effectively.
- Complete necessary reports as required.
- Share highlights of the local area with guests, enhancing their stay.
- Ensure a safe working environment by adhering to company policies and procedures.
- Maintain the confidentiality of all company and guest information.
- Protect company assets and maintain quality standards.
- Maintain a professional appearance, personal grooming, and appropriate communication style.
Qualifications and Requirements
- High school diploma or equivalent (*****
- Ability to stand or sit, walk for extended periods.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds (approximately * kg) without assistance.
- Ability to move, lift, carry, push, pull, and place objects weighing over 75 pounds (approximately 34 kg) with assistance.
- Willingness to perform other reasonable job duties as requested.
Required Skills
- Exceptional guest reception and hospitality skills.
- Strong customer service orientation.
- Excellent communication abilities.
- Strong problem-solving skills.
Job Details and Work Environment
This is a full-time position requiring 0-1 years of experience. The work location is Riyadh, Saudi Arabia, at the address: Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. There is no remote work option (Not Located Remotely).
W Hotels is an equal opportunity employer, committed to fostering an environment where the unique backgrounds of all employees are valued and celebrated. We are committed to not discriminating on any protected basis.
Requirements
- No experience required
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