Welcome Ambassador📣 Job Ad

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is key to setting the tone for guest stays, ensuring each individual feels welcomed and valued from entry to exit. The Welcome Ambassador contributes to crafting the unique experiences that define the W Hotels brand.

This is a full-time, non-management position focused on delivering a range of services to guide guests through their arrival and departure processes. The role involves proactively addressing operational needs, fulfilling guest requests, completing reports, and sharing local area insights, all while ensuring guest interactions are professional and contribute to a memorable experience.

Key Responsibilities

• Deliver services to guide guests through arrival and departure processes.
• Take initiative to ensure guest satisfaction throughout their stay.
• Process operational needs efficiently.
• Address and fulfill guest requests promptly and professionally.
• Complete required reports accurately.
• Share highlights of the local area with guests.
• Ensure all guest interactions are professional and contribute to a memorable experience.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No specific work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.
• Commitment to creating a safe workplace.
• Adherence to company policies and procedures.
• Maintenance of confidentiality.
• Protection of company assets.
• Upholding quality standards.
• Maintaining a professional uniform, personal appearance, and communications.

Required Skills

• Guest Arrival Experience
• Guest Departure Experience
• Handling Guest Requests
• Knowledge of Local Area Highlights
• Maintaining a Professional Appearance
• Professional Communication

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires 0-1 year of experience. W Hotels is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an inclusive environment.