Workforce Management Senior Manager

About the Role

HungerStation is seeking a Workforce Management Senior Manager to join its team in Riyadh. This full-time role focuses on the effective planning, allocation, and utilization of workforce resources to ensure optimal staffing and scheduling. The Senior Manager will play a key role in aligning workforce operations with strategic needs, enhancing efficiency, and improving overall workforce performance.

Key Responsibilities

• Execute workforce planning strategies to ensure appropriate staffing levels and skill sets meet operational requirements.
• Oversee staff scheduling to ensure adequate shift coverage while effectively managing labor costs.
• Define, track, and report on workforce management KPIs to assess staffing efficiency and performance, and analyze metrics to identify and implement improvements.
• Provide leadership and guidance to the workforce management team, ensuring necessary training and development.
• Collaborate with the IT department to integrate and optimize workforce management technology solutions.
• Contribute to the development and execution of the Division’s objectives and key results (OKRs), ensuring alignment with other functions.
• Make critical decisions supporting the Division's strategic and tactical direction.
• Establish plans for respective functions/teams and provide input for the Division’s goals.
• Distribute tactical responsibilities to potential leaders to improve organizational succession readiness.
• Measure and track the Division's OKRs and metrics, taking corrective actions when necessary.
• Set performance objectives, provide support, evaluate direct reports, and offer regular feedback.
• Participate in the identification and recruitment of key talents for the function.
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor workflow.
• Manage the budgeting cycle, provide input to the budgeting process, and ensure effective utilization of the function's budget.
• Investigate and propose strategies for positive financial impact and manage reporting departments within budget.
• Formulate strategies to mitigate financial and operational risks.
• Follow relevant policies, procedures, and processes, and contribute to continuous improvement initiatives.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant professional experience.
• Demonstrated ability to lead and guide a workforce management team.
• Experience in developing and executing strategic plans and managing budgets effectively.
• Strong analytical skills to define, track, and report on key performance indicators.

Work Environment

This is a full-time position based in Riyadh, focusing on maintaining a high-performance working environment and promoting HungerStation’s values.