أخصائي تسويق

About the Role

Perfect Vision is seeking a motivated and results-oriented Key Account Manager (Sales) to join our team in Dammam, Eastern Province, Saudi Arabia. This full-time position is ideal for an individual with 0-1 years of experience looking to launch a successful career in sales within the dynamic Saudi Arabian market. You will play a crucial role in driving sales growth, fostering strong client relationships, and promoting our innovative products and solutions.

As a Key Account Manager, you will be responsible for achieving sales targets, expanding our customer base, and ensuring exceptional customer satisfaction. This role requires a proactive approach to understanding client needs and delivering tailored solutions, making it a pivotal position within our sales department.

Key Responsibilities

• Achieve and exceed sales targets set by management.
• Actively promote company products and solutions to existing customers and attract new clients.
• Maintain comprehensive knowledge of all products and services, and clearly articulate their value to customers.
• Analyze customer needs and requirements to present suitable solutions and proposals.
• Implement sales policies and adhere to performance indicators (KPIs) and job tasks for weekly, monthly, and annual evaluations.
• Liaise with different departments to ensure efficient order processing and timely delivery to customers.
• Deliver compelling presentations that clearly demonstrate the value of products and services to clients.
• Manage customer accounts effectively, providing necessary support to maintain high levels of customer satisfaction.
• Maintain continuous communication with customers through regular visits and professional engagement.
• Follow up to ensure timely collection of invoices and receivables from customers.
• Accurately register all sales opportunities and potential customers in the CRM system and keep records updated.
• Prepare comprehensive reports related to visits, communications, and sales activities.
• Provide reports on market competition, pricing, and offers.
• Develop sales plans and identify potential business opportunities.
• Perform any other tasks assigned by the direct manager within the scope of the department.

Qualifications and Requirements

• 0-1 years of experience in a sales role.
• Good English language skills.
• A strong technical background with a good understanding of IT, telecommunications, computer systems, and smart solutions is preferred.
• Ability to build strong and long-term relationships with executives and decision-makers.

Required Skills

• Excellent persuasion and negotiation skills.
• Strong customer relationship management abilities.
• Effective problem-solving skills and the capability to mobilize efforts toward solutions.
• Good listening skills and flexibility in approach.
• Strong sales acumen with a proven ability to achieve sales targets.
• Ability to work effectively under pressure.
• Strong organizational and time management skills.
• Analytical skills to provide appropriate solutions to challenges.
• Proficiency in computer skills.

Additional Information

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. A Diploma or Bachelor's degree in Telecommunications Engineering, Information Technology, or Business Administration is preferred. Perfect Vision is committed to equal opportunity and fostering a diverse and inclusive workplace. We welcome and encourage applications from individuals with special needs, including those with motor disabilities, as we provide fully equipped facilities and a supportive workspace designed for comfort and professionalism.

About the Role

eSense is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to begin their career in IT support. The IT Specialist will serve as the primary point of contact for users, providing essential first-line technical assistance across various IT domains, including cloud services, on-premises infrastructure, and end-user devices. This role is critical for ensuring the smooth operation of our IT systems through prompt incident response, service request fulfillment, and onsite support.

The successful candidate will be adaptable, possess strong communication abilities, and demonstrate a capacity to manage a diverse range of technologies in both remote and in-person settings. This role offers an opportunity to gain hands-on experience and develop a strong foundation in IT support within a dynamic environment.

Key Responsibilities

• Serve as the initial point of contact for users requiring IT support via phone, email, or the ticketing system.
• Diagnose and resolve Level 1 technical issues related to hardware, software, networks, and cloud services.
• Escalate complex incidents and service requests to appropriate higher-level support teams when necessary.
• Provide direct onsite support for end-user devices, printers, peripherals, and network connectivity issues.
• Assist users with cloud environments, such as Microsoft 365 and Azure, including account access, configuration, and basic troubleshooting.
• Maintain accurate and comprehensive documentation of reported issues, troubleshooting steps, and resolutions within the IT service management system.
• Participate in routine IT maintenance tasks, including patching, software updates, backup procedures, and system checks.
• Collaborate effectively with cross-functional IT teams to ensure the timely and efficient delivery of IT services and support.
• Engage in continuous learning and knowledge sharing to stay updated with emerging IT technologies and best practices in support.
• Promote and enforce IT security and compliance best practices during all support activities.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-2 years of experience in IT support or helpdesk roles is preferred.
• Basic knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with cloud platforms such as Microsoft 365, Azure, or equivalent.
• Understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with common IT hardware, including laptops, desktops, printers, and various peripherals.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• A strong customer service orientation with a commitment to user satisfaction.
• Ability to effectively prioritize tasks and manage time efficiently.

Technical Skills and Competencies

• Cloud Services (Microsoft 365, Azure)
• On-premises Infrastructure Support
• End-user Devices Support
• Hardware and Software Troubleshooting
• Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
• Operating Systems (Windows, macOS, Linux)
• IT Service Management
• Patching and System Updates
• Backup Procedures and System Checks
• IT Security Principles and Compliance Awareness

Additional Information

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are preferred but not required.

Work Environment Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires onsite presence and interaction with users.

About the Role

Arabian Digital Solutions (ADS) is an industrial automation and engineering company serving critical sectors across Saudi Arabia and the Middle East. ADS specializes in end-to-end services for Distributed Control Systems (DCS), Programmable Logic Controllers (PLC), Supervisory Control and Data Acquisition (SCADA), oil and gas systems, and building management systems. We are seeking a dedicated IT/OT Integration Engineer to join our team in Riyadh, Saudi Arabia, to support our Industrial Digital Solutions initiatives. This role focuses on bridging the gap between IT systems and Operational Technology (OT) environments.

Key Responsibilities

• Configure and maintain data connectivity from OT systems to the historian platform using protocols such as OPC UA, OPC DA, MQTT, Modbus, and similar technologies.
• Reproduce customer-reported issues, collect necessary system logs, and collaborate with platform engineering teams for issue resolution.
• Troubleshoot software and infrastructure issues, including services, ports, firewall rules, SSL certificates, networking configurations, and remote access solutions.
• Produce technical documentation, deployment guides, and detailed issue reports for internal and client use.
• Coordinate with internal ADS teams and client organizations, serving as the primary technical point of contact for the platform.

Qualifications and Experience

• 2 to 5 years of hands-on experience in IT/OT systems, industrial software platforms, historian systems, automation data infrastructure, or software deployment.
• Strong practical experience with Windows Server administration, including installation, service management, event log analysis, and network configuration.
• Solid working knowledge of Linux, including command-line usage, service management, log review, and file system operations.
• Demonstrated experience in software development and scripting using languages such as Python or C# for integration and automation.
• Hands-on experience integrating industrial protocols like OPC and Modbus, and establishing OT to IT system connectivity.
• Hands-on experience with Docker and Docker Compose for deploying, configuring, and troubleshooting containerized applications.
• Working knowledge of SQL and fundamental database concepts.
• Proven ability to troubleshoot complex software systems by analyzing logs, checking service status, and diagnosing network and security configurations.
• Familiarity with OT environments, including SCADA, HMI, DCS, or industrial historian platforms such as OSIsoft PI, Wonderware, or Ignition.

Required Skills

• Industrial Communication Protocols: OPC UA, OPC DA, MQTT, Modbus TCP/RTU, Modbus.
• Server Administration: Windows Server administration, Linux command line.
• Scripting and Development: Python, C#, Software Development.
• Containerization: Docker, Docker Compose.
• Databases: SQL, basic database concepts.
• Industrial Systems: SCADA, HMI, DCS, Industrial historian platforms (*, OSIsoft PI, Wonderware, Ignition).
• Networking: OT networking, VLANs, Firewalls, DMZ architecture.
• General Skills: Technical documentation, Communication.

Work Environment and Location

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires strong written and verbal communication skills in English. Arabic language proficiency is considered an advantage.