Architect

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

We are looking for a reliable and organized Executive Assistant to support daily office operations. The job will be partially remote and requires the ability to work 3 or more days a week at multiple locations including Al-Ghadir, King Fahd, Al-Narjis, and Al-Olaya. Duties include administrative work, scheduling appointments, preparing documents, assisting with communications, and other daily administrative tasks. Proficiency in English is required, as well as the ability to use Microsoft Office programs (PowerPoint, Excel, Word), and the ability to commute to different locations and attend external meetings.

Requirements:

• Residency in Riyadh with the ability to commute daily.

• Full proficiency in Arabic in reading, writing, and speaking.

• Strong proficiency in English in reading, writing, and speaking.

• Good computer skills, especially in PowerPoint, Excel, and Word.

• Organized personality, initiative, and attention to detail.

• Flexibility to work from different offices on different days.

Responsibilities:

• Managing schedules for executive management.

• Assisting in preparing for meetings.

• Replying to emails and document requests.

• Preparing presentations, meeting notes, and documents.

• Any daily tasks related to office operations.

Qualifications:

• Bachelor's degree or equivalent work experience.

• Proficiency in using Microsoft Office Suite.

• Experience in managing multiple priorities, administrative coordination, and logistics.

• High organizational skills, attention to detail, and the ability to work on multiple tasks with precise follow-up.

• Strong written and verbal communication skills in both Arabic and English.