Bellman📣 Job Ad

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Bellman to join its team in Tabuk, Saudi Arabia. This full-time, non-management position offers an opportunity for individuals with 0-1 years of experience to enter the luxury hospitality sector. As a Bellman, you will contribute to creating guest experiences by providing a welcoming presence and efficient assistance, upholding The Ritz-Carlton's service standards.

The Ritz-Carlton is committed to delivering excellence in guest care and comfort, establishing a benchmark for luxury service globally. The company's success is attributed to its culture and the empowerment of its employees to be creative, thoughtful, and compassionate. Joining this team means becoming part of a global team within Marriott International, where individuals can perform their best work and develop professionally.

Key Responsibilities

• Greet and escort guests to their rooms, ensuring a smooth and welcoming transition.
• Open doors and assist all guests and visitors entering and leaving the property.
• Inform guests about property amenities, services, and hours of operation, as well as local areas of interest and activities.
• Identify and explain in-room features to guests, such as the use of room keys, mini-bar, ice and vending areas, in-room safes, and valet laundry services.
• Transport guest luggage to and from guest rooms and/or designated bell areas.
• Assist with the secure storage and timely retrieval of guest luggage.
• Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
• Provide guests with clear and accurate directions.
• Arrange transportation for guests and visitors, such as taxicabs, shuttle buses, or limousine/sedan services, and record advance transportation requests.
• Communicate parking procedures to guests and visitors.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Maintain awareness of any undesirable individuals on property premises to ensure guest safety and security.
• Ensure uniform and personal appearance are consistently clean and professional.
• Maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests with genuine appreciation, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their comfort and accessibility.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and other departments.
• Comply with all quality assurance expectations and standards.
• Read and visually verify information in a variety of formats, including small print.
• Move at a speed required to respond to work situations, which may include running, walking, or jogging.
• Stand, sit, or walk for extended periods or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
• Navigate sloping, uneven, or slippery surfaces, as well as move up and down stairs and/or service ramps.
• Perform reaching tasks overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest services and interpersonal skills.
• Proficiency in luggage handling and transportation.
• Strong customer service orientation.
• Effective communication abilities.
• Problem-solving capabilities.
• Ability to work collaboratively as part of a team.

Work Location and Type

This is a full-time, non-management position located in Tabuk, Amaala, Saudi Arabia. Remote work is not applicable for this role.