Cluster Reservation Agent Raffles & Fairmont The Red Sea📣 Job Ad

About the Role

Fairmont Hotels & Resorts is seeking a Cluster Reservation Agent for the Raffles & Fairmont The Red Sea property. This full-time position is based in Umluj, Tabuk, Saudi Arabia, and involves managing reservation processes for guests seeking an ultra-luxury experience within a unique natural setting. The role requires a professional approach to guest communication and system management, contributing to the pre-opening and operational success of the resort.

About Raffles & Fairmont The Red Sea

Raffles & Fairmont The Red Sea is situated within the Kingdom's groundbreaking Red Sea Project, offering a nature-focused resort experience. The property features 361 rooms, eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and mangroves, and a dedicated Spa. It is positioned adjacent to an 18-hole championship golf course, aligning with Fairmont's reputation as a world-class golf destination. The project emphasizes sustainable development, set against 200km of untouched coastline, an archipelago of over 90 unspoiled islands, dormant volcanoes, rich marine habitats, and ancient archaeological sites.

Key Responsibilities

• Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
• Respond promptly to inquiries received via phone, email, website, or OTA platforms.
• Upsell higher room categories and promote hotel packages to maximize revenue.
• Ensure all bookings are confirmed with complete and accurate guest information.
• Maintain reservation records, updating changes, cancellations, and no-shows.
• Monitor daily arrivals and coordinate effectively with Front Office and Housekeeping teams.
• Prepare and distribute daily or weekly reservation reports as required.
• Ensure rate parity across all booking channels.
• Handle special requests, such as early check-in, late check-out, and VIP amenities.
• Communicate professionally with travel agents, corporate clients, and walk-in guests.
• Resolve booking-related issues or escalate them when necessary.
• Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
• Adhere to Accor policies, reservation procedures, and brand standards.
• Support in overbooking situations in line with hotel revenue strategy.
• Maintain confidentiality of guest information in accordance with data privacy standards.

Qualifications and Experience

• Previous experience in hotel reservations or front office is preferred, though not mandatory for entry-level candidates (0-1 years experience).
• Experience in pre-opening stages is a must, including project coordination, scheduling, and document control.
• Knowledge of Opera PMS / Accor reservation systems is an advantage.
• Basic knowledge of Microsoft Office, including Excel and Outlook.

Required Skills and Attributes

• Customer-oriented with a positive and professional attitude.
• Ability to multitask and perform effectively under pressure.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Work Environment

This is a full-time position located in Umluj, Tabuk, Saudi Arabia, offering an opportunity to contribute to a new ultra-luxury resort within a significant regional development project. The role operates within a dynamic hospitality environment focused on delivering exceptional guest experiences.