Director of Rooms (Arabic Speaker) – Four Seasons Resort at The Red Sea, Saudi Arabia📣 Job Ad

About the Role

Four Seasons Hotels and Resorts is looking for a dynamic and experienced Rooms Manager to join the pre-opening team of the Four Seasons Resort on the Red Sea in Saudi Arabia. This is a full-time position reporting to the Hotel Manager. The Rooms Manager will be responsible for leading the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments, ensuring the highest standards of luxury and authentic service that Four Seasons is known for. This role offers an opportunity to build a long-term career with global potential within a company that prioritizes a world-class employee experience and a strong culture built on the Golden Rule.

Context of Work

The Four Seasons Resort Red Sea is a premier luxury beachfront destination located on Shura Island, part of an innovative development on the west coast of Saudi Arabia. The resort will feature approximately 149 rooms and suites with stunning views, multiple dining outlets, extensive meeting and event spaces, and a rich array of recreational facilities including a spa, swimming pools, and beaches. The development focuses on sustainable practices and minimal environmental impact, aligning with Four Seasons' commitment to delivering exceptional guest experiences while respecting the natural environment.

Key Tasks and Responsibilities

• Lead and oversee the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments.
• Ensure adherence to Four Seasons' stringent standards through effective team leadership, training, and development.
• Respond to a wide range of guest requests, provide personalized recommendations, and ensure service excellence.
• Monitor and evaluate revenue opportunities for the hotel.
• Plan and prepare front office revenues and expenses, ensuring management's financial goals are met.
• Build, lead, train, and develop a strong and supportive team, fostering a positive and inclusive work environment.
• Create an environment where employees feel comfortable and receive the highest levels of support and care.

Qualifications and Requirements

• Minimum of 5-10 years of experience in the hospitality industry.
• Minimum of 3 years of experience in a leadership role within Front Office operations, with a strong focus on service quality.
• Experience in a variety of operational Rooms Division management positions.
• Hotel pre-opening experience is a significant advantage.
• Eligible to work in the Red Sea, Saudi Arabia.

Required Skills

• Exceptional leadership and team management capabilities.
• Proficiency in employee training and development.
• Experience in Guest Services, Concierge operations, and Housekeeping management.
• Strong revenue management skills.
• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams.
• Strong business acumen and an exceptional eye for detail.
• Proficiency in Opera, HotSOS, and Birchstreet systems.
• Passion for service and a commitment to fostering a continuous learning environment for professional development.
• Highest levels of integrity and transparency.
• Fluency in both Arabic and English is essential.