General Practitioner📣 Job Ad

About the Role

PULSE is seeking a Customer Service Representative to join its fully remote team serving the MENA Region. In this position, you will act as the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels. This role is suited for individuals who are motivated by assisting others, possess strong communication abilities, and excel at problem-solving in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, billing, and company policies.
• Assist customers with account management, order status updates, troubleshooting, and general support requests.
• Deliver empathetic, solution-oriented service while maintaining a high standard of customer satisfaction.
• Investigate and resolve customer concerns efficiently and effectively.
• Escalate complex issues to the appropriate teams when necessary.
• Document customer interactions, inquiries, and resolutions accurately.
• Follow up with customers to ensure issues have been fully resolved.
• Build positive relationships through professional and courteous communication.
• Contribute to customer retention by consistently delivering high-quality service.
• Gather customer feedback and share insights to support continuous improvement initiatives.
• Collaborate with team members to foster a supportive and customer-centric culture.
• Utilize CRM systems and customer service tools to manage customer interactions.
• Maintain accurate customer records and documentation.
• Assist in updating internal knowledge bases and support resources.
• Adhere to company policies, procedures, and service standards.

Qualifications and Requirements

• 1-2 years of experience in customer service, customer support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks and priorities effectively.
• Strong organizational skills and attention to detail.
• Self-motivated, reliable, and comfortable working independently in a remote environment.
• Proficiency with basic computer applications, including Microsoft Office or equivalent tools.
• High school diploma or equivalent.

Required Skills

• Customer Service
• Customer Support
• Communication (Verbal and Written)
• Problem-solving
• Conflict-resolution
• Organizational skills
• Attention to detail
• Basic computer applications
• Microsoft Office (or equivalent)
• CRM systems
• Customer support software

Work Environment and Location

This is a full-time, fully remote position. The role is based in Tabūk, Tabuk, Saudi Arabia, with the possibility of remote work within the region. PULSE operates as a remote-first organization, fostering a supportive, inclusive, and collaborative team culture.

About the Role

BFL Group, a global off-price retailer specializing in fashion and homeware, is seeking a Shop Manager to oversee operations in Tabuk, Saudi Arabia. The company operates with a "Treasure Hunt" retail model, offering designer fashion and homeware at reduced prices. The Shop Manager will be responsible for achieving sales targets, ensuring high standards of customer service, and maintaining operational efficiency. This role involves leading and developing the store team, managing store presentation, overseeing inventory, and adhering to company policies to drive business success and enhance the customer shopping experience.

Key Responsibilities

• Lead and develop the store team to achieve excellent customer service and meet sales and performance objectives.
• Foster a positive shopping environment and address customer issues promptly and professionally.
• Drive sales through effective merchandising, team motivation, and the execution of promotional strategies.
• Manage staff recruitment, training, scheduling, and performance evaluation to promote accountability and continuous improvement.
• Ensure efficient store operations, including accurate cash handling, stock control, visual merchandising, and compliance with company policies.
• Monitor inventory levels, process deliveries, minimize shrinkage, and maintain accurate stock records.
• Meet sales targets and manage store budgets, including labor costs and operating expenses.
• Maintain a clean, safe, and compliant store environment, adhering to health and safety regulations.
• Provide regular reports on store performance, staff matters, and customer feedback to senior management.

Qualifications and Experience

• Previous experience in a retail environment is essential.
• A minimum of 2-3 years of experience in a Store Manager or Deputy Store Manager role is required.
• A high school diploma or equivalent is mandatory.
• Further qualifications in business, retail management, or a related field are considered a plus.

Required Skills

• Strong leadership capabilities to motivate, manage, and develop a team.
• Proven experience in staff training and performance enhancement.
• Excellent customer service and conflict resolution skills.
• Commercial awareness and the ability to analyze sales data.
• High organizational and time management skills.
• Ability to perform under pressure and make timely decisions.
• Proficiency in Point of Sale (POS) systems and basic Microsoft Office tools.

Work Environment and Details

This is a full-time position based in Tabuk, Saudi Arabia. BFL Group is committed to diversity and inclusivity in its hiring practices.

About the Role

NEOM Green Hydrogen Company (NGHC) is seeking an experienced Risk Manager to lead the development and implementation of comprehensive Risk and Business Continuity Management (BCM) Frameworks. This role will provide technical expertise, deliver consolidated reports to NGHC leadership, Committees, and the Board of Directors, and ensure compliance and communication with the Audit & Finance Committee regarding risk reporting and Internal Audit findings. The Risk Manager will collaborate with the Management Committee to advise on and coordinate the implementation of these frameworks, ensuring consistent governance and effective risk management processes and internal control environments.

Reporting to the Chief Finance Officer, the Risk Manager will liaise with the Leadership Team, Directors, and Functional Leads to drive strategic risk and continuity initiatives. This position is critical for safeguarding NGHC's reputation, financial sustainability, operational efficiency, and safety.

Key Responsibilities

• Lead the development and implementation of the NGHC risk management framework and strategy, communicating expectations and monitoring performance to enhance the NGHC risk profile.
• Provide technical and theoretical leadership, processes, and tools for the successful implementation of the risk management framework.
• Support the business in identifying potential threats to NGHC's reputation, financial sustainability, operational efficiency, and safety to foster a shared understanding of NGHC's risk exposure.
• Direct and coordinate the delivery of regular risk analysis reports to the CEO and Management Committee, including actionable plans for threat avoidance or prevention.
• Lead the implementation of Business Continuity Management (BCM) capability across NGHC.
• Continuously develop and implement business continuity policies, ensuring compliance with regulatory requirements and best practices.
• Conduct business impact analyses and high-level risk assessments to guide business continuity planning.
• Coordinate with senior leadership, stakeholders, and external partners to ensure alignment and effective communication of business continuity strategies and plans.
• Collaborate with the crisis management team during major disruptions, overseeing recovery efforts and ensuring timely and effective response.
• Oversee the continuous improvement of business continuity plans through regular reviews, testing, and reporting to the executive team on the program's status and effectiveness.
• Provide assurance to the Management Committee and Leadership Team on compliance with Internal Audit findings.
• Act as an objective source of advice in the execution mechanism of Internal Audits and oversee current and upcoming internal audits.
• Prepare and present reports reflecting compliance and potential closure of internal audit memorandums.
• Maintain open communication with Internal Audit, the Finance Committee, and Internal Audit Teams.
• Ensure timely closure of audit actions by holding process owners accountable.

Qualifications and Requirements

• Bachelor's degree in engineering, business administration, or a relevant field.
• Minimum of 5 years of experience in a similar job role.
• Minimum of 3 years of managerial experience.
• Prior work experience in a multicultural work environment is essential.
• Prior work experience in the GCC is preferred.

Required Skills and Expertise

• Expertise in developing and implementing Enterprise Risk Management (ERM) functions and related documentation.
• Proven experience in Risk Management within large-scale industrial facilities, such as oil and gas, throughout their entire lifecycle.
• Strong knowledge of KSA regulatory requirements and best practices regarding Business Continuity practices.
• Proficiency in risk assessment methodologies and compliance frameworks.
• Experience with internal audits and managing risk mitigation processes.
• In-depth knowledge of Risk Management Frameworks and Business Continuity Management (BCM) Frameworks.
• Experience in Risk Reporting and addressing Internal Audit Findings.
• Understanding of Governance and Internal Control Environments.
• Ability to develop and implement Enterprise Risk Management Framework Strategy.
• Skilled in conducting Risk Analysis Reports.
• Capability to establish Business Continuity Management Capability.
• Proficiency in developing Business Continuity Policies and ensuring compliance with Regulatory Requirements and Best Practices.
• Experience in conducting Business Impact Analyses and High-Level Risk Assessments for Business Continuity Planning.
• Ability to align Business Continuity Strategies and Plans with stakeholders.
• Experience in Crisis Management and overseeing Recovery Efforts.
• Skilled in developing and improving Business Continuity Plans.
• Proficiency in Risk & Audit Integration and ensuring Compliance.
• Certification in Risk Management (*, RMP, IRM or similar).
• Certification in Business Continuity (*, CBCI or similar).
• Excellent command of English communications – verbal and written.
• Ability to analyze and resolve complex issues, both logical and interpersonal.
• Capacity to manage groups towards required targets.
• Ability to negotiate and divert conflicts towards constructive outcomes.
• Strong analytical and problem-solving skills.
• Excellent presentation skills.
• Ability to build and motivate teams, educate other team members, and comprehend complex, technical subjects.

Work Environment and Location

This full-time role is based in Oxagon, Tabuk, Saudi Arabia, within the NEOM Green Hydrogen Company.