Kids Club Assistant Manager - Raffles the Red Sea📣 Job Ad

About the Role

Jayasom Wellness Resort Amaala, an exclusive retreat scheduled to open in 2025 within the Triple Bay, AMAALA development by Red Sea Global (RSG), is seeking a dedicated Retail Supervisor. This full-time position offers the opportunity to join a forward-thinking team focused on deep healing, conscious living, and meaningful connection through holistic health and integrative medicine. The Retail Supervisor will be instrumental in creating a welcoming and well-stocked retail environment, ensuring a seamless guest experience, and embodying the resort's culture of wellness and sustainability.

Key Responsibilities

• Welcome and greet guests to the retail areas, ensuring the space is inviting and adequately stocked.
• Provide administrative support to retail operations to ensure a smooth guest experience.
• Assist in sourcing new retail suppliers and items that align with the resort's concepts of sustainability and Health and Wellness.
• Deliver effective service to all guests, ensuring all charges are accurate.
• Manage stock takes and inventory reporting processes.
• Handle the wrapping and shipping of purchased items.
• Maintain a clean and organized work environment, upholding hygiene and safety standards.
• Act as an ambassador for the company's wellness and sustainability culture, leading by example.
• Ensure retail areas are consistently clean, neat, and stocked to welcome guests.
• Assist guests in selecting suitable products for their needs and create a positive shopping experience.
• Develop professional relationships with guests and suppliers to foster trust and loyalty.
• Provide caring and professional assistance to all visitors to the retail areas.
• Drive sales through effective utilization of the retail space and meet sales goals.
• Manage accurate pricing and stock control of all retail items and handle promotional materials.
• Learn and apply new procedures and services as introduced.
• Monitor guest feedback, address requests and complaints promptly, and take appropriate action.
• Ensure billing procedures are strictly followed and all charges are accurate.
• Maintain impartiality and ensure offerings meet and exceed guest expectations.
• Protect and promote guest confidentiality, privacy, and dignity.
• Maintain a comprehensive understanding of all resort wellness services and products.
• Stay informed about resort services and provide suggestions for improvement.
• Apply sustainable options for gift wrapping and packaging.
• Stay updated with local and international trends to ensure services remain innovative and relevant.
• Continuously challenge resort services and programs, making recommendations for enhancement.
• Ensure compliance with all health and safety legislation.
• Support operations and assist other team members as needed.
• Maintain effective communication with all resort departments to ensure outstanding service.
• Develop and maintain effective relationships with colleagues, clients, and the corporate office.
• Promote a friendly, dynamic, and collaborative work environment.
• Possess a complete understanding of your role, responsibilities, and company expectations.
• Adhere to all company policies and procedures, employee guidelines, and service standards.
• Educate resort employees on available retail products.
• Deliver and participate in required meetings, and facilitate seminars and training.
• Proactively participate in people relations and community relations activities.
• Work towards exceeding the company's business targets.
• Approach every project with a positive and resourceful attitude.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications and Requirements

• A Bachelor's Degree or a High School Degree is required.
• Previous experience in a similar retail supervisory role is essential.
• A demonstrated track record in sales and negotiation is required.
• Knowledge of spa and beauty products is necessary.
• Familiarity with lifestyle items is expected.
• Understanding of local luxury brands is beneficial.
• Knowledge of local sustainable brands is advantageous.
• Familiarity with food items is required.
• Understanding of healthy eating principles is necessary.
• Fluency in English is required.
• Fluency in Arabic is an advantage.
• Proficiency in an additional language is a plus.

Required Skills

• Exceptional guest service skills.
• Strong communication abilities, both verbal and written.
• Proven teamwork and collaboration capabilities.
• Demonstrated creativity and resourcefulness in problem-solving.
• Commitment to self-development and continuous learning.
• Empowerment and the ability to take initiative.
• Dependability and a strong sense of ownership.
• Excellent IT skills.
• Proficient numerical skills for inventory and sales tracking.
• Strong organizational skills.
• Commercial awareness and understanding of retail dynamics.
• Enthusiasm for the wellness industry.
• Resourcefulness in managing tasks and challenges.
• Confidence in interacting with guests and colleagues.
• Flexibility and adaptability to changing needs.
• An ethical and trustworthy approach to all dealings.
• A friendly, approachable, and compassionate demeanor.

Work Environment and Experience

This is a full-time position located in Tabuk, Saudi Arabia, within the Tabuk region. The role requires 2-5 years of experience in a similar retail supervisory capacity. Jayasom Wellness Resort Amaala is committed to purpose-driven hospitality and offers an environment focused on wellness and sustainability.

About the Role

Raffles Hotels & Resorts is seeking a dedicated Laundry Valet to join the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project and aims to deliver the refined elegance and timeless luxury synonymous with the Raffles brand. Raffles The Red Sea will feature 361 rooms, 11 dining concepts, and a spa, set within the natural beauty of the Red Sea and its mangroves. The Laundry Valet will be responsible for the meticulous handling of guest laundry and dry-cleaning services, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role requires a keen eye for detail, a proactive approach, and a commitment to providing gracious and personalized service.

Key Responsibilities

• Professionally and punctually collect and deliver all guest laundry and dry-cleaning items.
• Accurately count and verify all collected items against the provided laundry list, ensuring guest names, room numbers, and item counts are precisely recorded to prevent discrepancies.
• Conduct thorough inspections of garments for any pre-existing damage or stains, and meticulously check pockets for any forgotten items such as jewelry or cash, reporting any findings to a supervisor immediately before processing.
• Strictly adhere to all Raffles and LQA (Leading Quality Assurance) standards throughout the pick-up and delivery process.
• Ensure specific guest instructions, such as folding trousers, applying light starch, or folding shirts, are executed perfectly.
• Accurately record guest and staff laundry charges and assist in the timely tracking of staff uniforms.
• Perform general valet services as required, including the delivery of fresh linen and assisting with inventory counts.

Qualifications and Requirements

• A minimum of 2 years of experience in a similar capacity within a luxury hotel environment is required.
• Must possess a good command of English, including reading, writing, and oral proficiency, to professionally handle guest inquiries and requests.
• Must maintain impeccable grooming and hygiene standards at all times and present a professional appearance.
• Demonstrate a high level of attention to detail in all tasks.
• Possess strong interpersonal skills to effectively interact with guests and colleagues.
• Exhibit a "guest-focused" mindset, prioritizing guest satisfaction in all interactions.
• Experience in project coordination, scheduling, and document control during pre-opening stages is essential.
• Prior experience in a pre-opening hotel environment is a mandatory requirement.
• Adopt a proactive and anticipatory approach to work, demonstrating a strong sense of ownership and accountability.
• Maintain impeccable grooming and personal presentation aligned with luxury hospitality standards.

Required Skills

• Exceptional communication skills, both written and verbal, to ensure clear and professional guest interactions.

Work Environment and Details

This is a full-time position. The role requires an understanding of ultra-luxury guest expectations and brand alignment. The Laundry Valet will be based in Umluj, Tabuk, Saudi Arabia. The required experience for this role is 2-5 years.

About the Role

Raffles Hotels & Resorts is seeking a Butler Coordinator for the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project, located in Umluj, Tabuk. The Butler Coordinator will serve as the central point of communication for the butler services department, ensuring the seamless operation and coordination of guest experiences to maintain Raffles' standards of elegance and luxury.

This role is central to pre-arrival preparations, inter-departmental coordination, and operational management, aiming to ensure every guest interaction is graceful and welcoming. The position requires a proactive individual with a strong attention to detail and a commitment to service excellence, aligning with the brand's core values.

Key Responsibilities

• Act as the central communication hub for butler services, coordinating daily operations and following up on guest activities for flawless service delivery.
• Review arrival lists and guest profiles at least seven days in advance to anticipate preferences and special requirements.
• Track and monitor service requests from other departments, such as Housekeeping and Food & Beverage, ensuring they meet established timelines and standards.
• Manage departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
• Update guest history databases with personal information, practices, and preferences to personalize future stays.
• Assist the Head Butler with administrative tasks, including inventory control for butler supplies and preparing operational reports.

Qualifications and Requirements

• A minimum of 2 to 3 years of experience in luxury hospitality, specifically within Front Office, Concierge, or Butler services.
• Proven experience in project coordination, scheduling, and document control, particularly during the pre-opening stages of a luxury property.
• Experience in the pre-opening phases of a hotel is a mandatory requirement.
• A proactive and anticipatory approach to guest service and operational management.
• A strong sense of ownership and accountability for all assigned tasks and departmental functions.
• Impeccable grooming and personal presentation aligned with the highest luxury hospitality standards.

Required Skills

• Proficiency in Opera Property Management System (PMS) and Microsoft Office Suite for task coordination and data management.
• Exceptional eye for detail, ensuring accuracy and precision in all aspects of service.
• Ability to work effectively under pressure with minimal supervision, maintaining composure and efficiency.
• Strong organizational and time management skills to effectively manage multiple tasks and priorities.
• Excellent interpersonal and communication skills, embodying the Raffles brand personality: Charming, Graceful, Thoughtful, and Welcoming.
• A deep understanding of ultra-luxury guest expectations and brand alignment.
• Adherence to the "Top 5 Service Excellence" standards: Look at me, Smile at me, Talk to me, Listen to me, and Thank me.
• Full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards.

Location and Project Context

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role is part of the development of Raffles The Red Sea, a key component of the Red Sea Project. This ambitious project aims to provide visitors with access to two nature-focused resorts featuring 361 rooms, 11 distinct dining concepts, and a luxurious spa.