Customer Services Specialist📣 Job Ad

Join Grand Hyatt as a Cluster Security Manager!
At Grand Hyatt, we are committed to providing our guests with the highest levels of service and security. As a Cluster Security Manager, you will play a vital role in ensuring the safety and security of our hotel facilities in accordance with Hyatt International's Corporate Strategies and brand standards.

Key Responsibilities:

• Oversee and ensure operational effectiveness within the security department.
• Develop, implement, monitor, and evaluate safety and security protocols including fire safety and asset protection.
• Lead security staff and ensure compliance with safety standards set by the hotel and regulatory authorities.
• Collaborate with management to align security initiatives with business objectives.
• Ensure staff training in emergency response and safety procedures.

Qualifications:

• Professional diploma or certificate in Safety and Security.
• Minimum of 2 years of experience as a Security Manager or Assistant Security Manager in a larger operation.
• Strong operational and administrative skills.
• Ability to make sound decisions quickly, effectively, and efficiently in a fast-paced environment.

Become a part of our diverse and dynamic team at Grand Hyatt and help maintain our high standards of security and excellence!

About the Role
You will be responsible for providing an excellent and consistent level of administrative support to your customers. The Human Resource Coordinator plays a crucial role in assisting the Human Resources Manager in the efficient running of the Human Resources Department.

Key Responsibilities

• Provide administrative support to the HR department.
• Assist in recruitment processes and employee onboarding.
• Maintain HR records and documentation.
• Support the implementation of HR policies and procedures.

Qualifications

• University Degree/Diploma – preference given to Human Resources or business-related degrees.
• Experience in hotel-related operational positions is an advantage.

Join FAENA as a Restaurant Manager
As a proud member of the FAENA Movement, you will play a crucial role in leading service operations and creating unforgettable guest experiences. Our culture celebrates authentic hospitality and transformative experiences, and we invite you to be part of this journey.

Key Responsibilities:

• Lead and manage floor service during assigned shifts to ensure exceptional guest experiences.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings and supervise front-of-house staff.
• Handle guest complaints with professionalism and empathy.
• Coaching and training of staff to uphold FAENA's hospitality standards.
• Assist with opening and closing procedures, ensuring all tasks are completed.

Qualifications:

• 3+ years of experience in a luxury hotel or high-volume upscale dining environment.
• Forbes 5 Star hotel experience is highly advantageous.
• Proven leadership and exceptional guest interaction skills.
• Familiarity with POS and reservation management systems.

We are shaping a world of beauty, wonder, and connection in the Kingdom of Saudi Arabia, and if you share our commitment to creativity and excellence, we encourage you to apply.