Customer Services Specialist📣 Job Ad

Join Raffles & Fairmont the Red Sea as our Cluster Director of Security!
We are inviting applications for a highly experienced and visionary leader to manage security operations for our luxury properties in Umluj, Saudi Arabia. This key role involves ensuring the safety and well-being of our guests, staff, and assets across multiple locations.

Key Responsibilities:

• Develop and implement security policies, procedures, and protocols for all properties.
• Conduct regular risk assessments and create strategies to address potential security threats.
• Oversee management and training of security personnel.
• Collaborate with local law enforcement to comply with security regulations.
• Manage security budgets and resources effectively across the cluster.
• Implement advanced security technologies and surveillance systems.
• Lead crisis management and coordinate emergency response.
• Provide regular briefings and reports to senior management.
• Align security measures with Raffles & Fairmont luxury standards.

Qualifications:

• Bachelor's degree in Security Management or related field.
• Advanced certifications such as CPP or PSP.
• Minimum 10 years of experience in security management.
• Proven track record in luxury hospitality security operations.
• Excellent leadership and interpersonal skills.
• Budget management experience.
• Fluency in English; Arabic is desirable.

Additional Information:

• Experience in project coordination and pre-opening stages is essential.
• Proactive approach with a strong sense of ownership.
• Willingness to relocate to Umluj and adapt to local culture.

Join Our Team at Miraval The Red Sea!

The Barber at Miraval The Red Sea plays a vital role in providing exceptional grooming services tailored specifically for our male guests. Located in the luxurious Men’s Grooming Lounge within the Life in Balance Spa, you will be responsible for ensuring each guest receives a personalized and relaxing grooming experience that aligns with Miraval's wellness philosophy.

Key Responsibilities:

• Provide professional haircuts, beard trims, straight razor shaves, and grooming services.
• Conduct thorough consultations to understand guest expectations.
• Maintain a clean and hygienic grooming environment.
• Support and enhance guest satisfaction metrics through efficient service delivery.
• Assist with special grooming requests and event preparations.

Qualifications:

• Certified and licensed Barber with formal training.
• Minimum 2 years of experience in a luxury barbershop or grooming lounge.
• Fluent in English; proficiency in Arabic is a plus.
• Strong technical skills and a professional approach.

At Miraval, we value hospitality and holistic well-being. We are looking for a Barber who is not only skilled but also embodies these values, creating memorable experiences for our guests.

Join FAENA as a Restaurant Manager
As a proud member of the FAENA Movement, you will play a crucial role in leading service operations and creating unforgettable guest experiences. Our culture celebrates authentic hospitality and transformative experiences, and we invite you to be part of this journey.

Key Responsibilities:

• Lead and manage floor service during assigned shifts to ensure exceptional guest experiences.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings and supervise front-of-house staff.
• Handle guest complaints with professionalism and empathy.
• Coaching and training of staff to uphold FAENA's hospitality standards.
• Assist with opening and closing procedures, ensuring all tasks are completed.

Qualifications:

• 3+ years of experience in a luxury hotel or high-volume upscale dining environment.
• Forbes 5 Star hotel experience is highly advantageous.
• Proven leadership and exceptional guest interaction skills.
• Familiarity with POS and reservation management systems.

We are shaping a world of beauty, wonder, and connection in the Kingdom of Saudi Arabia, and if you share our commitment to creativity and excellence, we encourage you to apply.