Bengali Quality Assurance Lead (QAL)📣 Job Ad

About the Role

SME Careers, a subsidiary of SuperAnnotate and an expanding AI Data Services company, is seeking a Bengali Quality Assurance Lead (QAL) for a remote, contract-based position. In this role, you will be responsible for overseeing the quality, consistency, and performance of trainers involved in various Bengali AI training projects. Your primary focus will be on reviewing AI-generated Bengali content and the work of trainers and QA personnel to ensure adherence to project guidelines and maintain high-quality standards.

This is an hourly, remote contractor opportunity. Your contributions will directly support the improvement of leading AI models by ensuring Bengali training data is natural, accurate, culturally appropriate, well-documented, and aligned with client expectations. While no specific project is immediately assigned, qualified candidates will be prioritized for future relevant opportunities and will gain access to an expert network for ongoing projects.

Key Responsibilities

• Conduct quality monitoring through spot-checking Bengali items, identifying quality issues, and providing ongoing feedback via direct messages.
• Escalate recurring or critical quality issues to the appropriate stakeholders.
• Communicate project updates to trainers and QAs via Discord, including new item guidelines, project changes, workflow adjustments, and quality expectations.
• Respond clearly and promptly to trainer and QA questions, particularly concerning Bengali wording, register, translation fidelity, cultural context, regional usage (Bangladesh vs. West Bengal), and edge cases.
• Manage contributor activation by messaging inactive or underperforming individuals, encouraging engagement, tracking follow-ups, and flagging availability issues when necessary.
• Create and maintain comprehensive Bengali project documentation, such as style guides, trackers, FAQs, quality notes, examples, honeypots, and onboarding materials.
• Schedule and conduct onboarding and training sessions for trainers and QAs to explain project expectations, workflows, rubrics, quality standards, and Bengali-specific style requirements.
• Ensure consistent application of Bengali language guidelines by all trainers and QAs, and facilitate understanding of evolving project updates.
• Identify recurring quality gaps, propose workflow improvements, and contribute to the development of scalable QA processes for Bengali-language projects.

Qualifications and Requirements

• Bachelor's or Master's degree in Bengali, Linguistics, Translation, Communications, Journalism, English, Education, Quality Assurance, or a related field.
• Native or near-native Bengali proficiency with strong reading and writing skills.
• Strong command of the English language for understanding project guidelines, team communication, and providing clear feedback.
• Minimum of 3 years of professional experience in Bengali writing, editing, translation, localization, content QA, AI training, education, annotation, or related language review workflows.
• Demonstrated understanding of Bengali grammar, spelling conventions, punctuation, tone, register, regional variation, and cultural context.
• Ability to evaluate Bengali content against detailed rubrics and identify issues such as mistranslation, literal phrasing, unnatural tone, hallucinated claims, ambiguity, or inconsistent terminology.
• Experience leading or supporting remote teams of trainers, annotators, reviewers, editors, or QAs is strongly preferred.
• Comfort working in fast-moving remote environments using tools such as Discord, Google Sheets, Google Docs, trackers, dashboards, and project management systems.
• Exceptional attention to detail and organizational skills, with the ability to maintain various quality documentation.
• Experience with AI training, data annotation, large language models, prompt/response evaluation, or rubric-based LLM QA is a strong plus.

Required Skills

• Native/Near-Native Bengali Language Proficiency
• English Language Proficiency
• Attention to Detail
• Structured Communication
• Quality Management
• Expertise in Bengali Grammar, Spelling Conventions, Punctuation, Tone, Register, Regional Variation, and Cultural Context
• Content Evaluation
• Remote Team Management
• Proficiency with Collaboration Tools (Discord, Google Sheets, Google Docs)
• Experience with Trackers, Dashboards, and Project Management Systems
• Organizational Skills
• Understanding of AI Training Data Concepts
• Knowledge of Data Annotation Principles
• Familiarity with Large Language Models (LLMs)
• Prompt/Response Evaluation Skills
• Experience with Rubric-based LLM QA

Work Environment and Contract Details

This is a remote, contract-based role. The company is SME Careers. While specific project assignments are not immediate, qualified candidates will be considered for future opportunities. The selection process includes an AI interview, a domain-specific task, and an interview with a recruiter.