Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts in Medina is seeking an Executive Housekeeper I to oversee daily housekeeping operations. This full-time position is responsible for ensuring guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation. The role involves direct supervision of staff, operational management, and contributing to guest and employee satisfaction while adhering to budgetary guidelines.

Key Responsibilities

The Executive Housekeeper I will manage daily shift operations for housekeeping, and if applicable, recreation/health club and laundry services. This includes directing and working with employees to ensure all areas of the property are clean and well-maintained. The position requires completing inspections, holding staff accountable for corrective actions, and assisting in ensuring guest and employee satisfaction while managing the operating budget.

Operational Management Duties

• Ensuring timely and efficient communication of guest room status to the Front Desk.
• Collaborating effectively with the Engineering department on guest room maintenance needs.
• Supervising the property's general cleaning schedule.
• Preparing work assignments by obtaining lists of rooms to be cleaned and prospective check-outs.
• Conducting inventory checks to ensure adequate supplies are available.
• Overseeing daily Housekeeping shift operations and ensuring adherence to all policies, standards, and procedures.
• Assisting with the ordering of guestroom supplies, cleaning supplies, and uniforms.
• Supporting and supervising an effective inspection program for all guestrooms and public spaces.
• Communicating areas needing attention to staff and following up to ensure understanding.
• Ensuring all employees have the proper supplies, equipment, and uniforms.

Financial and Customer Service Oversight

This role involves participating in the management of departmental controllable expenses to meet or exceed budgeted goals. The Executive Housekeeper I must understand the impact of departmental operations on overall property financial goals and objectives. Responsibilities also include responding to and handling guest problems and complaints, striving to improve service performance, and empowering employees to provide excellent customer service. Emphasis will be placed on guest satisfaction and continuous improvement during departmental meetings.

Human Resources and Staff Management

The position requires active participation in human resources activities, including assisting with the investigation of employee accidents as needed. The Executive Housekeeper I will supervise staffing levels to meet guest service, operational needs, and financial objectives, ensuring employees understand expectations and parameters. Property policies must be administered fairly and consistently, with disciplinary procedures and documentation completed according to Standard and Local Operating Procedures. This includes observing employee service behaviors, providing feedback, utilizing on-the-job training tools for new room attendants, participating in performance appraisals, and assisting with interviewing and hiring team members with appropriate skills. Support for a departmental orientation program and participation in progressive discipline procedures are also key aspects of this role.

Qualifications and Experience

• High school diploma or GED required.
• A minimum of 2 years of experience in housekeeping or a related professional area is required.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.