Principal Business Solution Consultant📣 Job Ad

About the Role

CSG is a global provider of solutions for the Telecommunications, Financial Services, and other industries, focusing on Revenue Management, Customer Experience, and Payment domains. With over 40 years of experience across 65 countries and a workforce of 5,700 employees, CSG is a publicly quoted company recognized for its technological leadership. We are seeking a Principal Business Solution Consultant to join our team in Saudi Arabia. This role is instrumental in enabling companies to transform their businesses through digitalization and advanced technology, helping them maximize value from their ecosystems and achieve market leadership. CSG promotes a collaborative and inclusive environment, offering clear career paths, learning opportunities, competitive compensation, and exposure to international work within the Telecommunications sector.

The Principal Business Solution Consultant will utilize deep telecommunications industry, technology, and business knowledge to lead client discussions. The primary objective is to identify business challenges and propose innovative solutions by leveraging CSG's full portfolio of offerings, products, services, and partners. This role involves close collaboration with telecommunications clients, including mobile, fixed, cable, broadband, and digital service providers, to align their strategic goals with CSG's solutions. The consultant will frame business, technical, and operating models, including commercial strategies, to drive revenue growth, increase market share, improve customer satisfaction, and enhance operational efficiency.

Key Responsibilities

• Tailor strategies and solutions to meet specific customer needs.
• Frame advantageous business, technical, and operating solutions designed to increase revenue, market share, customer satisfaction, and operational efficiency.
• Develop comprehensive proposals for clients.
• Respond to RFPs, RFQs, and proactive bids, collaborating with relevant teams to define win strategies, conduct competitor evaluations, and articulate differentiated value propositions.
• Develop business and solution architecture strategies based on a thorough understanding of the customer's business scenarios and motivations.
• Build compelling business cases for customers to justify new business models and/or business architecture transformations.
• Guide solution design teams in creating relevant technical architectures, solutions, and service designs that are fit for purpose, critically important to the business, and commercially viable.
• Collaborate with the pursuit lead (Sales) to develop and execute integrated account plans that are relevant to the drivers of business transformation within the account.
• Orchestrate communications among internal teams, clients, and third-party stakeholders.
• Unite and drive various internal teams towards the successful pursuit and winning of opportunities.
• Execute bid and account plans effectively.
• Coordinate with Finance, Legal, Service Delivery, Product, Transition, and R&D teams for content development related to pricing, transition plans, tools and technology proposals, and effort estimates.
• Articulate responses to requests for information, showcasing company capabilities and strengths within the specific telecommunications domain.
• Prepare compelling collaterals, including case studies, presentations, and reusable content for customer solution walkthroughs and sales pitches.
• Meet or exceed assigned quotas while maintaining a high level of customer satisfaction.
• Collaborate with sales, delivery, product, strategy, and solution teams to identify and develop new or expanded go-to-market offerings.
• Engage in business development activities with the Sales lead to create future opportunities within existing and new accounts.
• Create and drive opportunities to closure in collaboration with the pursuit/sales lead.
• Leverage telecommunications industry, technology, solutions, and business knowledge to lead client conversations, identify challenges, and provide recommendations.
• Track telecommunications industry trends and competitive threats, understanding and applying their implications to customer businesses.
• Lead clients to discover the full breadth of CSG's product, solution, service, and partner capabilities.
• Build and maintain a network of customer relationships.
• Participate in trade shows and industry events.
• Research changes in the telecom/communications industry and evolving value propositions.
• Create points of view, whitepapers, and articles in collaboration with Subject Matter Experts (SMEs).

Qualifications and Requirements

• Minimum of 10 years of experience in relevant business/solution consulting for software products, services, solutions, and/or System Integration (SI) capabilities.
• Minimum of 8 years of experience within the telecommunications/communications service provider industry (*, mobile, fixed, cable, broadband) in a business/solution consulting, system integration, product/solution vendor, or deal lead capacity.
• Minimum of 8 years of experience in the development and transformation of business/solution architectures and business models within large enterprises, primarily at a logical level.
• Ability to engage independently with medium, large, and global customers.
• Regular and reliable attendance is required.
• This job requires domestic and/or international travel up to 70%.
• The incumbent is accountable for professional working behavior, including building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem-solving while demonstrating CSG’s core competencies and values.
• An employee may perform duties outside of their normal responsibilities as needed.

Required Skills

• Extensive knowledge of the Telecommunications Industry, Technology, and Business principles.
• Proficiency in Solution Design and Business Architecture.
• Experience in developing Commercial Models and Business Cases.
• Skilled in Proposal Creation and responding to RFPs/RFQs.
• Strong Collaboration, Communication (written and verbal), and Negotiation abilities.
• Excellent Problem-Solving and Data Analysis capabilities.
• Demonstrated Strategic Thinking and Customer Relationship Management skills.
• Aptitude for Market Trend Analysis.
• Ability to manage multiple opportunities simultaneously.
• Ability to draw meaningful insights, recommend next best actions, and build action plans from data for business growth.
• Understanding of business principles, concepts, realization via business processes, market influences, differentiating factors, value creation, and strategy development support.
• Ability to conceptualize business independently of specific technology implementations.
• Capacity to lead customer engagements at multiple levels.
• Excellent interpersonal skills, including teamwork, facilitation, collaboration, and negotiation.
• Strong written, verbal communication, and presentation skills, capable of establishing rapport, persuading others, and ensuring understanding for both technical and non-technical audiences.
• Ability to liaise between customers/prospects and technical teams, translating business requirements into technical specifications.
• Ability to operate effectively in a multi-cultural environment, understanding diverse business and decision-making processes.
• Ability to clearly and succinctly convey information and ideas to individuals and groups in a focused and compelling manner.
• Ability to set high standards of performance for oneself and others, assuming responsibility and accountability for task completion with self-imposed standards of excellence.
• Ability to identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative information; make timely decisions by establishing clear criteria, generating and evaluating alternatives, and taking action consistent with facts and constraints to optimize probable consequences.
• Ability to seek and leverage opportunities to gain new skills, knowledge, and experiences, quickly assimilating and applying new information to enhance results.
• Ability to create and execute strategies that gain commitment to one's ideas and persuade key stakeholders to take action that advances shared interests and business goals.

Work Environment and Location

This is a full-time role based in Saudi Arabia. The position requires domestic and/or international travel up to 70%. Remote work options are available in Saudi Arabia and the United Arab Emirates.