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Join Our Team as a Unit Head – Customer Service
We are looking for a talented and experienced Unit Head – Customer Service to oversee the daily operations of our customer service team at Rezayat Group, based in Jubail, Eastern, Saudi Arabia. This is an excellent opportunity for professional growth in a dynamic environment.

Key Responsibilities:

• Supervise and guide the customer service team to meet service targets.
• Manage client communication and resolve escalated issues effectively.
• Coordinate with logistics and operations teams to fulfill service commitments.
• Analyze feedback and service data to enhance processes and performance.
• Ensure compliance with service standards, contracts, and regulatory requirements.

Qualifications:

• Bachelor’s degree in Business, Logistics, or a related field.
• 57 years of experience in customer service, including 2+ years in a leadership role.
• Experience in transportation or logistics is essential.

Key Skills:

• Strong leadership and communication skills.
• Client relationship management.
• Problem-solving and process improvement.
• Proficient in CRM and reporting tools.