Role Overview:The Branch Manager will lead and oversee all branch operations, ensuring excellence in Commercial & Sales Management, Operations & Supply Chain Management, Customer Service & Relationship Management, and Leadership & Team Development. This role is pivotal in driving large-scale transactions, optimizing operational efficiency, and fostering strong customer relationships while building a high-performing team.
Key Responsibilities:- Commercial & Sales Management:
- Develop and execute strategic sales plans to secure large transactions and achieve revenue targets.
- Identify new business opportunities and maintain a robust pipeline of high-value clients.
- Monitor market trends and competitor activities to inform pricing and product strategies.
- Ensure continuous overachievement of sales targets through effective negotiation and closing techniques.
- Operations & Supply Chain Management:
- Oversee day-to-day branch operations, ensuring compliance with company standards and regulatory requirements.
- Optimize supply chain processes to maintain cost efficiency and timely delivery.
- Implement operational best practices to enhance productivity and reduce risk.
- Customer Service & Relationship Management:
- Build and maintain strong relationships with key clients, ensuring exceptional service and satisfaction.
- Resolve escalated customer issues promptly and effectively.
- Drive initiatives to improve customer experience and loyalty.
- Leadership & Team Development:
- Lead, mentor, and develop a high-performing team aligned with organizational goals.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Set clear performance objectives and provide regular feedback and coaching.
Required Qualifications & Skills:- Education: Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- Experience: 4–8 years in a closing role with a proven track record of securing large transactions.
- Performance: Demonstrated history of consistently overachieving sales targets.
- Responsibility: Exceptional sense of ownership and accountability.
- Communication: Strong verbal and written communication skills.
- Adaptability: Experience working in a fast-growing organization with dynamic environments.
- Curiosity: An insatiable curiosity and drive to learn, innovate, and improve processes.
- Leadership: Ability to inspire and lead teams toward achieving ambitious goals.
Preferred Attributes:- Strategic thinker with strong analytical and problem-solving skills.
- Ability to manage multiple priorities under pressure.
- Proficiency in Oracle and ERP systems.
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