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Join ITB Company as a Business Analyst
As a leading company in consulting and information technology services, ITB is looking for a skilled Business Analyst to enhance our operations and elevate our service delivery. This role will immerse you in a dynamic environment where your expertise will directly contribute to the success of our projects.

Key Responsibilities:

• Gather, analyze, and document business and functional requirements.
• Translate business needs into clear technical requirements.
• Collaborate with stakeholders, product owners, and development teams.
• Support solution design, validation, and user acceptance testing.
• Ensure requirements traceability throughout the project lifecycle.
• Conduct gap analyses and feasibility studies to support new initiatives.
• Use data analysis and reporting tools to generate actionable insights.
• Facilitate meetings, workshops, and presentations.
• Monitor implemented solutions to ensure desired outcomes are achieved.

Qualifications:

• Proven experience (typically 2–5 years) as a Business Analyst or in a similar analytical role.
• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Proficiency in tools such as MS Excel, Power BI, SQL, or similar.
• Strong understanding of business processes and data analysis techniques.
• Excellent communication skills and critical-thinking abilities.

Join our Team as a Business Analyst – ServiceNow!
We are seeking a driven and experienced Business Analyst to join Datamatics Technologies in Riyadh, Saudi Arabia. This role is perfect for those with a passion for technology and business processes, looking to make an impact in a dynamic environment.

About the Role:
The Business Analyst will work on ServiceNow implementations, bridging the gap between business stakeholders and technical teams. You will play a crucial role in ensuring that requirements are accurately documented and translated into effective solutions. This position requires strong analytical skills, excellent communication, and a deep understanding of complex business processes.

Key Responsibilities:

• Gather, analyze, and document business and functional requirements.
• Conduct stakeholder meetings, workshops, and discovery sessions.
• Translate business needs into clear functional and technical specifications.
• Prepare documentation including BRD, FRD, user stories, and process flows.
• Work alongside ServiceNow developers to design suitable solutions.
• Support Agile ceremonies such as sprint planning, backlog grooming, and retrospectives.
• Collaborate with QA teams to define test cases and validate solutions.
• Participate in User Acceptance Testing (UAT) and obtain business sign-off.
• Identify opportunities for process automation and optimization using ServiceNow.

Required Skills & Experience:

• Minimum 5+ years of experience as a Business Analyst.
• Proven experience with ServiceNow projects or implementations.
• Strong understanding of requirement gathering and documentation techniques.
• Experience creating BRDs, FRDs, User Stories, and workflow diagrams.
• Knowledge of Agile and Waterfall methodologies.
• Strong stakeholder management and communication skills.

Preferred Qualifications:

• ServiceNow certifications (CSA, CIS, or related).
• Experience working with ITSM, ITOM, HRSD, or enterprise workflow systems.
• Exposure to digital transformation or automation initiatives.
• Ability to work in fast-paced, multicultural environments.