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Join Bupa Arabia as a Call Center Agent!
As part of our commitment to providing exceptional customer service, we are seeking dedicated individuals to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive accurate and timely information.

Key Responsibilities:

• Provide high-quality customer service and professional communication at all times.
• Maintain thorough knowledge about Bupa Arabia products, services, and network to assist customers with queries confidently.
• Identify recurring problems and direct relevant information for prompt corrective actions.
• Use and interpret various systems for preauthorizations, claims research, and provider network status.
• Ensure customer satisfaction by competently handling complaints and resolving issues efficiently.

Required Skills:

• Experience in customer service or call center operations.
• Proficient in using personal computers and navigating software applications.
• Ability to multitask in a fast-paced environment while maintaining a calm demeanor.
• Strong troubleshooting and analytical skills.
• Excellent follow-up skills and conflict resolution abilities.

Join Our Team as a Call Center Agent!
At Koraspond, a leading 360° digital media marketing agency, we are seeking a dedicated Call Center Agent. This full-time position is based in Jeddah and offers an exciting opportunity to be part of a dynamic team.

About Us:
Koraspond is renowned for combining creative edge with exceptional digital solutions. We specialize in Social Media Marketing, Mobile App Development, E-commerce Solutions, Web Application & Design, Branding, SEO, and 2D/3D animations.

Role Overview:
The Call Center Agent will be responsible for:

• Handling inbound and outbound calls.
• Addressing customer inquiries and providing product information.
• Resolving customer complaints and ensuring satisfaction.
• Maintaining accurate records of customer interactions.
• Following up on customer requests.

Responsibilities:

• Answer incoming calls professionally and promptly.
• Document all call information accurately in the system.
• Provide accurate information regarding our products and services.
• Meet performance targets related to call quality and productivity.

Qualifications:

• Experience in customer service (preferred).
• Excellent interpersonal and communication skills.
• Proficiency in computer literacy.
• High school diploma or equivalent.

We invite you to apply and become part of our innovative team!