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Join the Shangri-La Jeddah Team as a Reservation Agent!
Become part of a prestigious hotel that sets a new standard for luxury along the beautiful Jeddah Waterfront. As a Reservation Agent, you will play a critical role in providing the highest level of service to enhance customer satisfaction while optimizing booking opportunities.

Responsibilities:

• You will master our room product, understanding its layout, attributes, benefits, and amenities.
• Communicate hotel rate structures and highlight the unique values of our offers during the selling process.
• Promote the facilities and services of the hotel and stay informed about new developments.
• Handle incoming reservation requests, confirming bookings based on our Availability, Rates & Inventory strategy.
• Provide prompt responses to all inquiries to ensure customer satisfaction.

Qualifications:

• At least 1 year of working experience in a hotel.
• Fluency in English and Arabic is essential.
• Proficient in Microsoft Office programs (Excel and Word).
• Strong attention to detail and a passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Flexibility in covering different shifts is required.
• A collegiate-level degree is preferred.
• Experience in a Reservations environment is an advantage.

Why Join Us?
We offer a workplace that values passion and supports personal growth, structured pathways for learning and development, competitive benefits, recognition programs, and team dynamics that promote diversity and inclusion. If you're ready to join a dynamic team that offers real opportunities for advancement, we want to hear from you!

Join Hilton as a Cluster Reservations Agent!
As a key point of contact for room reservations, you will be responsible for delivering exceptional service and influencing guests' decisions to stay with us. Your role will include the following responsibilities:

• Converting inquiries into contracted business rapidly.
• Responding positively to sales inquiries and developing future sales leads.
• Identifying sales leads appropriately.
• Providing excellent customer service and ensuring all reservations meet guest expectations.
• Maintaining the hotel's brand standards while ensuring prompt and efficient service.

Qualifications:
To be successful as a Cluster Reservations Agent, you should embody the following qualities:

• Passion for delivering outstanding customer service.
• Professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.

Preferred Experience:
While not essential, experience in a reservations environment and tertiary qualifications are advantageous.

About Hilton:
Hilton is a leading global hospitality company, recognized for its commitment to delivering remarkable guest experiences. We have been cultivating a culture that values our team members, who are at the heart of our success.

About the Job
A Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the guest’s decision to stay at the property.

What Will I Be Doing?
As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You are responsible for:

• Converting inquiries into contracted business swiftly.
• Responding positively to sales inquiries to develop future sales leads.
• Identifying sales leads, as appropriate.
• Responding to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectations.
• Providing prompt and efficient service while maintaining the hotel’s brand standards.

What Are We Looking For?
A Reservations Agent serving Hilton brands is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It Would Be Advantageous If You Could Demonstrate:

• Previous experience in a reservations environment.
• Tertiary qualifications or other collegiate-level degrees.

What Will It Be Like to Work for Hilton?
Hilton is the leading global hospitality company with numerous brands, dedicated to providing exceptional guest experiences. As part of Hilton, you will contribute to remarkable hospitality experiences worldwide, supported by a passionate team.