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Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Responsibilities:

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

Education & Experience:

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.

Join Our Team as a Customer Service Specialist!
We are searching for a talented Customer Service Specialist to join our team at Zinco. Your primary responsibilities will include communicating with customers and resolving their issues in a professional and prompt manner, along with providing support and advice regarding our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat.
• Provide effective solutions to problems that customers may face.
• Follow up customer inquiries until resolution is achieved.
• Update customer database and document cases.
• Deliver exceptional service that contributes to customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in a relevant field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and adaptability in handling various situations.
• Proficient in computer usage and customer relationship management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Supportive and motivating work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Officer!
We are looking for a dedicated Customer Service Officer to join our HR Consultancy team. You will play a crucial role in ensuring a seamless customer experience while handling client inquiries and providing support.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional manner.
• Assist clients with inquiries related to HR consultancy services.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to resolve client concerns effectively.
• Provide general administrative support related to customer service operations.
• Ensure excellent customer satisfaction by following up on concerns and feedback.
• Assist in scheduling meetings and managing client appointments.

Required Skills & Qualifications:

• Education: Bachelor's degree in Business Administration or a relevant field.
• Experience: At least 1 year in customer service or a related role.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Good problem-solving and interpersonal skills.
• Ability to multitask and handle customer inquiries efficiently.
• Proficiency in MS Office (Word, Excel, Outlook).
• A proactive and customer-focused approach.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

Join DB Schenker as a Customer Services Specialist
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Key Responsibilities:

• Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
• Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
• Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
• Coordinate customs clearance activities with the Customs Department or Customs Broker.
• Handle delivery order release and completion of turnover and self-pick-up leg.
• Ensure customers are invoiced for all shipment-related charges.
• Provide routing instructions to origins based on the shipping instructions received.
• Ensure valid quotation for Consignee is in place.
• Follow up on credit issues with the finance team.
• Responsible for Customs Clearance charges, duty, and tax payment.
• Create customs related income reserves and cost accruals in TMS (TANGO).
• Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
• Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
• Ensure on-time invoicing within corporate guidelines.

Qualifications:

• Graduate of any field.
• Preferably has experience in the same field.
• Effective and professional communication skills (both in English and local language).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Must work well within a team.

Benefits:

• Continual training and development opportunities.
• Work-life balance with vacation and leave policies.
• Comprehensive support through an Employee Assistance Program.

To be considered for this position, you must have required visa and residency to work and live in Saudi Arabia.

关于角色：作为Beckman Coulter Diagnostics的客户支持专员，您将承担管理从接收至交付的订单周期的重要责任，确保为我们的客户提供卓越服务。

关键职责：

• 处理来自NUPCO、CP和直接客户的采购订单。
• 管理端到端的订单管理，包括系统预订和与仓库的联络。
• 与计划员协调库存订单，确保及时供应。
• 根据客户要求准备运输文件，包括出口许可证和声明。
• 分析信用证，并准备合规的文件。
• 通过审查积压和收入确认文件来驱动日常管理工具。
• 管理客户有关定价、库存可用性和订单状态的查询。
• 准备投标要求和项目报价。
• 审查现有操作程序以进行改进。
• 通过提供估算支持商业预测的准确性。

基本要求：

• 至少3年的客户服务/物流角色经验。
• 熟练使用Oracle或类似ERP和Microsoft Office套件。
• 流利的英语和阿拉伯语（书面和口语）。
• 了解供应链和出口术语。

公司概况：Beckman Coulter Diagnostics是先进诊断的全球领导者，旨在通过创新的诊断解决方案提升医疗保健。作为Danaher的一部分，我们努力重新想象医疗保健并改善患者健康。加入我们，成为我们致力于对医疗保健产生深远影响的团队的一员。