مقدم طعام (ويتر)

About the Role
Join Al Marwa Rayhaan by Rotana as a Waiter/Waitress, where your primary responsibility will be to deliver excellent service and uphold the high standards of our food and beverage offerings. This exciting role offers you the chance to interact with guests and ensure a memorable dining experience.

Key Responsibilities:

• Execute all necessary tasks to service Food & Beverage following the hotel's performance manual.
• Welcome and seat customers, serving them in a professional, discreet, and personalized manner.
• Acquire comprehensive knowledge of the Food & Beverage menu to effectively assist and advise guests.
• Monitor the quality of Food & Beverage consistently.
• Manage customer relations and address complaints or queries satisfactorily.
• Maintain hygiene and cleanliness standards in the outlet and take care of all service equipment.
• Prepare for all service tasks before, during, and after service (mis-en-place & mis-en-scene).
• Limit wastage, breakage, and spoilage through careful management.
• Use upselling techniques to enhance guest satisfaction and increase revenue.
• Ensure safety and environmental protection for guests and employees.
• Comply with hotel environmental and safety policies and procedures.

About the Company
Al Marwa Rayhaan by Rotana is a 5-star hotel in Makkah, home to 513 elegantly appointed rooms and suites with luxurious amenities. We are dedicated to providing our guests with a unique and culturally respectful experience that reflects the values of contemporary Arabian hospitality.

Join Rixos Hotels as a Waiter!
As a leading luxury hotel chain established in 2000, Rixos Hotels invites you to become part of our dynamic team that pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, offering guests a unique experience enriched with culinary delights and global influences.

Role Overview:
We are looking for a dedicated and enthusiastic Waiter who will provide courteous, professional, and efficient service in line with Rixos Standards of Performance. This role requires flexibility as you may rotate within different departments of the Food & Beverage Division.

Key Responsibilities:

• Deliver high-standard food and beverage service.
• Have a comprehensive understanding of menu items to assist guests effectively.
• Maintain cleanliness and organization in the working area.
• Handle guest inquiries graciously and establish rapport with customers.
• Report and follow up on guest complaints timely.
• Participate in inventory and ensure reduced spoilage.
• Attend training sessions and meetings as necessary.

Qualifications:
A diploma or degree in vocational hospitality or freshers with up to 1 year of experience in a 4-5 star hotel are encouraged to apply.

If you are looking to grow in a vibrant environment and deliver exceptional service, apply now to join the Rixos family!