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Join ABYAT – Your Gateway to a Career in Retail Excellence

ABYAT is the largest home improvement retail destination in the Middle East, offering more than 22000 products across 22000 square meters of space. Since our launch in September 2005, we've focused on delivering an unmatched customer experience, both in-store and beyond.

Position Title: Contact Center Agent
Employment Type: Full-time | Location: Dammam, Saudi Arabia

Job Purpose
As a Contact Center Agent at ABYAT, you will handle customer interactions through inbound and outbound phone calls. Your role is essential in delivering a smooth, efficient, and professional service experience that reflects ABYAT’s commitment to customer satisfaction.

Key Responsibilities

• Handle a high volume of inbound and outbound calls in a courteous and professional manner.
• Listen actively to customer inquiries, concerns, or complaints and provide clear solutions.
• Log call details and maintain accurate customer records using CRM tools.
• Coordinate with other departments to resolve issues and follow up on service requests.
• Meet daily service targets related to call handling, customer satisfaction, and quality.
• Participate in training programs and stay updated with company policies and procedures.

Qualifications

• High school diploma or equivalent; further education is a plus.
• 13 years of experience in a contact center or customer service environment.
• Excellent verbal communication and listening skills.
• Familiarity with CRM systems and call handling tools.
• Ability to multitask, stay calm under pressure, and manage time efficiently.
• Fluency in Arabic; English proficiency is preferred.

Why Join Us?

• Join one of the region’s most respected retail brands.
• Work in a structured, team-oriented environment.
• Enjoy professional development and career advancement opportunities.

Apply now and be the voice of ABYAT, delivering service that makes a difference.