موظف استقبال فندق📣 إعلان

Job Summary
The Hotel Receptionist acts as the first point of contact for guests, managing check-in/out procedures, handling reservations, addressing guest inquiries professionally, and ensuring a seamless, high-quality guest experience, while coordinating services and special requests.

Key Responsibilities

• Guest Reception: Greet and welcome guests upon arrival, efficiently managing check-in/check-out processes, and issuing room keys.
• Reservation Management: Manage bookings, cancellations, and modifications via phone, email, or in-person.
• Front Desk Operations: Handle billing, invoice settlement, and payments (cash/credit card).
• Guest Services: Respond to guest inquiries, complaints, and requests professionally, providing information about hotel amenities and local attractions.
• Coordination: Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
• Communications: Answer, screen, and forward incoming phone calls, and manage correspondence.
• Administrative Duties: Maintain accurate guest records and keep the front desk area organized.