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Join Raffles Makkah Palace as a Head Butler!
At Raffles Makkah Palace, we cherish the exceptional standards inherent in the Raffles identity, enhanced by the values of Arab hospitality. We are not just a hotel; we offer an experience within breathtaking views of the Masjid Al Haram and the Holy Ka’aba. Our aim is to deliver unparalleled service and create memorable stays for our guests.

Role Overview:
The Head Butler will oversee the daily operations of the Butler Services, ensuring the smooth operation that guarantees guest satisfaction while adhering to our established customer service standards.

Key Responsibilities:

• Supervise daily Butler Services operations.
• Manage shifts effectively to provide top-notch services.
• Coach and develop butlers to enhance their performance.
• Ensure familiarity with equipment in the suites for efficient service.
• Attend to various service needs, including food and beverage deliveries.
• Display exceptional customer service at all times.
• Collaborate with the Duty Manager for efficient shift management.
• Prepare and compile reports accurately and timely.
• Liaise with other departments regarding operational needs.
• Manage guest inquiries courteously and address complaints effectively.
• Maintain a comprehensive guest history database for personalized service.

Qualifications:
We are looking for candidates with previous leadership experience and proficiency in Microsoft Windows applications. A university or college degree in a related field is preferred. Excellent communication and organizational skills, alongside strong interpersonal abilities, are essential. The Head Butler should be responsible, reliable, and able to work collaboratively as part of a team while focusing on guest needs at all times.

Why Join Us?
At Raffles, we believe in inclusion and diversity, welcoming individuals as they are. We facilitate growth and learning, ensuring that every workday brings purpose and excitement. Express your uniqueness with us and explore the limitless opportunities that Raffles offers in the hospitality world.

Join Raffles Hotels & Resorts as a Butler:
Be part of a prestigious hotel renowned for its exceptional service and hospitality values in the heart of Makkah. We are looking for a dedicated Butler to ensure all guest needs are met with professionalism and care.

Responsibilities:

• Consistently provide friendly, engaging service to guests.
• Oversee the daily operations of the Butler office, ensuring service standards are upheld.
• Manage inventory control tasks including orders and invoice coding.
• Handle shipping and receiving needs for guests, owners, and colleagues.
• Provide administrative support across all Butler department functions.
• Communicate updates and changes effectively across various hotel departments.
• Quickly address guest concerns and coordinate with the necessary departments.
• Work with maintenance to address repairs and upkeep.
• Balance operational duties with administrative needs.
• Follow all safety and sanitation policies.
• Undertake other duties as required.

Qualifications:

• Proficient in English (verbal & written).
• Bachelor's degree preferred.
• Experience in Hotel Property Management Systems is an asset.
• Strong organizational, supervisory, and communication skills.
• Ability to perform in high-pressure environments effectively.
• Detail-oriented with strong problem-solving skills.

Why Raffles?
At Raffles, we prioritize diversity and inclusion, welcoming talents from varied backgrounds. Join us and become part of a team that values your unique contributions.